Part-time Data analyst Jobs in Amarillo, TX

Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. We create meaningful technology centered experiences that enable our customers to prosper. We seek an experienced and talented Retention Operations Analyst to join our Global Retention Operations team. The Retention Operations Analyst is responsible for analyzing customer behavior, identifying key drivers of attrition, and providing data-driven insights to enhance operational performance. This role leverages operational analysis, an understanding of statistical modeling, and cross-functional collaboration to optimize retention initiatives, improve customer experience, and drive long-term business growth. The ideal candidate will have a strong background in handling complex data sets, possess excellent data storytelling skills, and demonstrate a passion for driving innovation and implementing change in a dynamic environment.

Responsibilities

• Data Analysis : Gather, analyze, and interpret customer data to identify trends, patterns, and potential issues affecting retention.
• Cross-Regional Standardization : Establish frameworks to compare operational data and retention trends across different markets by adjusting for regional differences and develop consistent definitions for retention operational KPIs across global teams to ensure accurate comparisons.
• Modeling and Forecasting : Partner with the data science team to enhance and operationalize predictive modeling to reduce attrition and measure the impact of retention strategies.
• Performance Monitoring : Track key performance indicators (KPIs) related to customer retention, engagement, and satisfaction to assess the effectiveness of initiatives.
• Reporting and Communication : Develop comprehensive reports, dashboards, and presentations to share insights and recommendations with key stakeholders.
• Process Improvement : Collaborate with the Enablement Team to evaluate and refine customer retention processes, identifying areas for optimization and efficiency gains.
• Collaboration : Work closely with cross-functional teams to drive process improvement and change, based on data outcomes and mutual buy in to align retention strategies with business objectives.
• Automation of Data Normalization : Work with data engineering teams to automate the transformation of raw data into standardized formats for global reporting.

Minimum Qualifications

Preferred Qualifications

Additional Information

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Benefits : Global Payments offers a comprehensive benefits package to all team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at : https : / / jobs.globalpayments.com / en / why-global-payments / benefits /

Pay range : The pay range for this role is between $70k-$80k per year. The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. The position listed in this requisition is ineligible for the referral bonus award program.

Candidate information : Please note : As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interview process.

This is a US based role only. Remote

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