Data center technician Jobs in San Jose, CA

Job Description

Job Description

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

Please note that this opening is specifically for our day shift which requires the ability to regularly work from 3 : 00PM - 11 : 30PM.

A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

A Tier 2 technician requires the following skills : Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.

A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC / CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties :

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
• Infrastructure projects (Internal / Customer)
• Cage and Cabinet Build-Outs
• Overhead Installations
• Rack and Stack
• Navigate and utilize a CMMS system
• Follow direction of data center technicians in regards to day-to-day activities
• Provide physical security within the CoreSite premises
• Provide day-to-day exceptional customer service and support
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Use developed procedures to solve problems
• Assist in asset and consumable inventory management
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Monitor, and respond to abnormal conditions in facilities systems. Areas include : Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Incident escalation and report writing
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches
• Responsible for managing the loading dock shipping and receiving
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements

Knowledge, Skills & Abilities :

Education / Experience :

Physical Demands and special requirements :

Compensation :

Compensation for this role includes a base salary between $33 and $36 / hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline : This position is expected to be open for applications through March 26, 2025

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice : CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https : / / www.coresite.com / applicant -privacy-notice.