A company is looking for a Service Delivery Manager to act as a liaison between account management and specialty pharmacy operations.Key ResponsibilitiesInvestigate and resolve payer concerns regarding specialty pharmacy dispensesAnalyze payer complaints to identify trends and implement action plans for quality serviceCollaborate with internal teams to enhance processes and mentor new team membersRequired QualificationsAssociate's degree in a related field or equivalent experience5+ years of experience in pharmacy operations, including intake and insurance verificationKnowledge of pharmacy operational processesExperience with ScriptMed