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Delivery service Jobs in San Jose, CA
Service Delivery Manager
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Eclipse RTOCA, United StatesService Delivery Manager
NetAppSan Jose, CA, USTitle : Service Delivery Manager
Location :
North Sydney, NSW, AU, 2060
Requisition ID : 127456
Job Summary
As a Service Delivery Manager, you are responsible for managing the day-to-day delivery to NetApp’s Managed Service customers. Have a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Work closely with the NetApp Managed Services Team, NetApp account team and end customer to ensure that agreed service levels are met, service delivery improvements are continuous and overall relationships are maintained. You will be the primary contact for customer meetings, reporting and on-going customer communication during service events acting as the customer advocate within NetApp. Building and maintaining successful relationships with the customer & NetApp teams are key to success.
Job Requirements
- Responsible for achieving assigned metrics per customer requirements (SLO’s, SLA’s, KPI’s etc.)
- Responsible for the development of standards, policies, and procedures within the environment.
- Promotes the development of strong, cooperative relationships between services professionals and all NetApp organizations
- Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed within the Operations team.
- Oversee engagements at client sites and work with Project Management when needed to develop implementation plans.
- Ensures adequate level of resources in place to meet project needs and profitability targets. Oversee chargeability of all delivery resources within a defined geography or service area.
- Ability to successfully handle multiple, complex projects / engagements simultaneously. Proven experience at developing and maintain relationships with other NetApp organizations, customers, clients, and executives.
Daily Activities and Responsibilities
Skills and Experience required
Job Segment : Service Manager, Manager, Project Manager, Customer Service, Management, Technology