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Delivery service Jobs in Santa Clara, CA

Last updated: 1 day ago
Service Delivery Manager

Service Delivery Manager

NetAppSan Jose, CA, US
Title : Service Delivery Manager.As a Service Delivery Manager, you are responsible for managing the day-to-day delivery to NetApp’s Managed Service customers. Have a demonstrated ability to lead bas...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SERVICE DELIVERY STATION ASSOCIATE

CUSTOMER SERVICE DELIVERY STATION ASSOCIATE

AmazonSan Jose, CA, United States
$59,400.00 yearly
Full-time
At Amazon, our mission is to be Earths most customer-centric company.To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand o...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Delivery Advocate (Closing Shift)

Customer Service Delivery Advocate (Closing Shift)

CarvanaSan Jose, CA, United States
$24.00 hourly
Full-time
We're looking for Customer Advocates with at least 2 years of customer-facing experience.Carvana - the fastest-growing used automotive retailer in U. Fortune 500! Whether it's delivering happiness t...Show moreLast updated: 6 days ago
Service and Delivery Driver

Service and Delivery Driver

TBC CorporationSan Jose, CA, US
Full-time
With $5 billion in revenue and 3,800+ employees in the U.Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replaceme...Show moreLast updated: 29 days ago
  • Promoted
Driver - Food Service / Vending Product Delivery (PepsiCo)

Driver - Food Service / Vending Product Delivery (PepsiCo)

PepsiCoSan Jose, CA, United States
Full-time
This position may include accounts with any or all of these responsibilities : Delivers products to assigned fountain equipment accounts across a variety of weather conditions.May perform minor repai...Show moreLast updated: 14 days ago
  • Promoted
Delivery Driver - SV Delivery LLC

Delivery Driver - SV Delivery LLC

SV Delivery LLCSan Jose, CA, United States
$24.75 hourly
Full-time
Call or text 321-272-9685 to set up an interview.Are you interested in a new opportunity where you can work independently, make a difference in your community, and delight hundreds of customers eve...Show moreLast updated: 30+ days ago
Delivery Driver - Patient Service Technician - CMV

Delivery Driver - Patient Service Technician - CMV

Owens & Minor, Inc.CA SANTA CLARA
$20.83–$30.33 hourly
Full-time
At Owens & Minor, we are a critical part of the healthcare process.As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated techno...Show moreLast updated: 30+ days ago
HR Director, Operations and Service Delivery

HR Director, Operations and Service Delivery

B.E. SmithMOUNTAIN VIEW, CA
Permanent
Join El Camino Health in sunny Mountain View, California as they seek an experienced professional for the role of HR Director, Operations and Service Delivery. The HR Director, Operations and Servic...Show moreLast updated: 30+ days ago
Technology / Public Service Delivery Lead

Technology / Public Service Delivery Lead

AccentureMountain View,CA
$149,300.00–$319,600.00 yearly
Full-time
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we...Show moreLast updated: 30+ days ago
Customer Service Rep / Relief Delivery Driver

Customer Service Rep / Relief Delivery Driver

EightSix NetworkNB
Full-time +1
Canadian Linen & Uniform Service Corp.Vestis company, provides uniforms and related products to more than , customers across North America, in virtually every industry. From designing and manufactur...Show moreLast updated: 30+ days ago
HR Director, Operations and Service Delivery

HR Director, Operations and Service Delivery

AMN HealthcareMountain View, California
Permanent
Join El Camino Health in sunny Mountain View, California as they seek an experienced professional for the role of HR Director, Operations and Service Delivery. The HR Director, Operations and Servic...Show moreLast updated: 30+ days ago
  • Promoted
Service Delivery Manager

Service Delivery Manager

McIntosh PerrySan Jose, CA, United States
Full-time
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking ...Show moreLast updated: 3 days ago
  • Promoted
Service Delivery Manager

Service Delivery Manager

Vertex Elite LLCSunnyvale, CA, US
Full-time
Vertex Elite is looking for "Service Delivery Manager".Please send your resume if you are interested in this opportunity and also refer to your friends if they are suitable for this oppor...Show moreLast updated: 4 days ago
  • Promoted
Service Delivery Manager

Service Delivery Manager

GenesysCA, United States
Full-time
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experie...Show moreLast updated: 1 day ago
  • Promoted
Service and Delivery Driver

Service and Delivery Driver

NTWSan Jose, CA, United States
Full-time
With $5 billion in revenue and 3,800+ employees in the U.Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replaceme...Show moreLast updated: 28 days ago
Service Delivery Ops Associate Manager

Service Delivery Ops Associate Manager

RecruiterphSan Nicolas
Full-time
Handle day to day operational / client delivery of process & financial performance of the program he / she will be assigned to. Minimum of 5- 7 years professional experience under F&A / Health / Voice O...Show moreLast updated: 23 days ago
  • Promoted
Delivery Driver- Golden State Delivery

Delivery Driver- Golden State Delivery

Fresno LogisticsMilpitas, CA, United States
Full-time +1
Package Delivery Driver : DoorDash app.Golden State Delivery is a high-quality logistics service provider committed to efficiency and excellence. We partner with DoorDash to deliver convenience store...Show moreLast updated: 30+ days ago
  • Promoted
Service Delivery Manager

Service Delivery Manager

VirtualVocationsSunnyvale, California, United States
Full-time
A company is looking for a Manager, Service Delivery to oversee client expectations and support consumers with software and services. Key ResponsibilitiesManage client site implementation and mainte...Show moreLast updated: 8 days ago
  • Promoted
Delivery Driver - Patient Service Technician - CMV

Delivery Driver - Patient Service Technician - CMV

Owens & MinorSan Jose, CA, United States
$20.83–$30.33 hourly
Full-time
At Owens & Minor, we are a critical part of the healthcare process.As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated techno...Show moreLast updated: 8 days ago
  • Promoted
Service Delivery Manager with software domain background

Service Delivery Manager with software domain background

360 IT Professionals Inc.San Jose, CA, United States
Full-time
Service Delivery Manager with Software Domain Background.IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile developme...Show moreLast updated: 3 days ago
Service Delivery Manager

Service Delivery Manager

NetAppSan Jose, CA, US
30+ days ago
Job description

Title : Service Delivery Manager

Location :

North Sydney, NSW, AU, 2060

Requisition ID : 127456

Job Summary

As a Service Delivery Manager, you are responsible for managing the day-to-day delivery to NetApp’s Managed Service customers. Have a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Work closely with the NetApp Managed Services Team, NetApp account team and end customer to ensure that agreed service levels are met, service delivery improvements are continuous and overall relationships are maintained. You will be the primary contact for customer meetings, reporting and on-going customer communication during service events acting as the customer advocate within NetApp. Building and maintaining successful relationships with the customer & NetApp teams are key to success.

Job Requirements

  • Responsible for achieving assigned metrics per customer requirements (SLO’s, SLA’s, KPI’s etc.)
  • Responsible for the development of standards, policies, and procedures within the environment.
  • Promotes the development of strong, cooperative relationships between services professionals and all NetApp organizations
  • Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed within the Operations team.
  • Oversee engagements at client sites and work with Project Management when needed to develop implementation plans.
  • Ensures adequate level of resources in place to meet project needs and profitability targets. Oversee chargeability of all delivery resources within a defined geography or service area.
  • Ability to successfully handle multiple, complex projects / engagements simultaneously. Proven experience at developing and maintain relationships with other NetApp organizations, customers, clients, and executives.

Daily Activities and Responsibilities

  • Ensuring contractual SLAs / SLOs are being met and maintained.
  • Building and maintaining relationships with the customer at various levels – operational, management, senior management, etc.
  • Adherence to Service Management Framework.
  • Driving Service Improvements as per Service Improvement Plan.
  • Liaising / Communicating with the customer and wider account team during high severity incidents.
  • Providing Post Incident Report at conclusion of high severity incidents.
  • Ongoing liaison with NSO, Tech Support, PM, account team and customer to ensure consistent messaging with open lines of communication at all times.
  • Attendance at customer meetings (with technical accompaniment if required).
  • Monthly Service Operations reporting to the customer.
  • Chairing of monthly Service review meetings with customer and NetApp account team.
  • Work closely with the account team to identify opportunities and drive growth.
  • Attendance / Chair (if necessary) of regular customer meetings.
  • Produce ad-hoc reporting if / when required.
  • Providing Service Delivery guidance to the NetApp Storage team.
  • High level trouble shooting and problem resolution.
  • Working autonomously when required, or as part of the team when applicable.
  • Responding to Customer’s service related queries.
  • Completion of applicable NetApp training / certification.
  • Completion of Customer’s compliancy training / on-boarding requirements
  • Being a trusted advisor to the customer, the greater account team and the NetApp Storage Operations team.
  • Skills and Experience required

  • Ability to lead, motivate and direct a workgroup.
  • Customer focused and proven Service Delivery Management experience.
  • Ability to influence others to achieve results.
  • Possesses operational command of the business.
  • Possesses strong product / technology / industry knowledge.
  • Ability to operate and lead under pressure
  • Eager to take on new challenges adopting a growth mindset.
  • Presentation skills.
  • An understanding of Storage Technologies and the NetApp Portfolio
  • Job Segment : Service Manager, Manager, Project Manager, Customer Service, Management, Technology