Delivery service Jobs in Washington, DC

Overview

GovCIO is currently hiring for a Service Delivery Manager to support complex operations for systems by ensuring data quality, operational readiness, user support, and compliance with cybersecurity and privacy requirements. This position demands strategic oversight, technical expertise, and the ability to collaborate across teams to achieve operational excellence. This position will be a hybrid remote position, at the client's headquarters in Washington, D.C.

Responsibilities

Operations and Disposition Services

• Provide Tier-3 operational support, including incident management, problem resolution, and proactive system monitoring.
• Track and manage Production Trouble Reports (PTRs) to resolution, including prioritization with BISD for code changes.
• Establish and maintain system sustainability roadmaps to minimize obsolescence.

Surge / Peak Period Support

Infrastructure Impact Analysis, Testing, and Coordination

Integration Impact Analysis, Testing, and Remediation

Cybersecurity and Privacy

Data Call and Audit Support

Continuity of Operations (COOP) Support

System Decommissioning

Ad Hoc Reporting

Training

Qualifications

Required Qualifications

Required Skills and Experience

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Salary Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range

USD $120,000.00 - USD $150,000.00 / Yr.

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