Department assistant Jobs in USA

Responsibilities Job Description

Are you looking for a customer service position? We at MHealth Fairview are looking for you to join our Kasota Rehab and Pharmacy team in Minneapolis, MN as a Department Assistant! This position is a 1.0FTE ( 80 hours / 2 weeks) on the day shift and eligible for full benefits package. .

Provides overall support to the Prescription Assistance Department. Responsible for all calls, mail, faxing, copies, filing and scheduling consulting appointments, follow up phone calls. Maintain Patient paper and electronic case files, entry to and maintaining spreadsheets for tracking purposes. Computer and software skills, Word, Excel & Outlook, Excellent communication and phone skills.

Provide superior customer service on the phone to all patients, other Fairview entities and department, and others.

• Communicate accurate information effectively regarding patient support programs according to established processes to support day-to-day operations.
• Assist customers with basic questions and return phone calls.
• Take accurate and complete phone messages and forward them to appropriate person for resolution.
• Maintain a positive, helpful tone of voice when assisting callers.

Responsible for adding on surgical procedures to schedule on a daily basis.

Assist with gathering information, completing forms, and any other task as assigned

Required

Experience

1 year of customer service, front desk, department assistant or related work experience

Strong communication skills providing customer service in person and via phone and email

Ability to learn and use multiple types of computer systems

Preferred

Experience

EPIC, Excellion, or similar EMR medical record system experience

Healthcare experience

Medical terminology

Qualifications

20.42-$28.82 / Hourly

EEO Statement

EEO / AA Employer / Vet / Disabled : All qualified applicants will receive consideration without regard to any lawfully protected status

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information : https : / / www.fairview.org / careers / benefits / noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.