Desktop engineer Jobs in Fort Worth, TX

Position OverviewOur client is seeking multiple Desktop Support Technicians to support, maintain, and troubleshoot all end‑user computing systems at the North Richland Hills office. This is a hands‑on, fully onsite role that includes imaging, repairs, upgrades, ticket handling, and end‑user assistance. The ideal candidate is experienced, detail‑oriented, and capable of delivering professional customer service in a fast‑paced environment.Key ResponsibilitiesTechnical Support

• Support and maintain desktops, laptops, peripherals, and related hardware.
• Image and configure laptops/desktops using SCCM (thumb‑drive imaging).
• Install, diagnose, repair, and upgrade computer components.
• Provide timely assistance via walk‑ups, phone, or ticketing system.

Troubleshooting

• Repair laptops, desktops, monitors, printers, and mobile devices.
• Resolve Wi‑Fi and VPN connectivity issues.
• Troubleshoot software, OS, and user‑level access problems.

Customer Service & Documentation

• Deliver professional and courteous support to end users.
• Maintain accurate documentation, ticket updates, and status notes.
• Communicate clearly and escalate issues when necessary.

Operational Requirements

• Apply strong time management and organizational skills.
• Work both independently and collaboratively.
• Ensure high attention to detail during imaging, deployments, and repairs.

Must‑Have Requirements

• Proficiency with ServiceNow, Active Directory, and Microsoft 365.
• Associate’s or Bachelor’s degree in Computer Science, IT Support, Information Technology, or a related field.
• 3–5 years of experience supporting desktops, laptops, and operating systems or equivalent IT support experience.

Nice‑to‑Have

• CompTIA A+ certification.

Interview Process

• One interview to hire.