Desktop publisher Jobs in Longmont, CO

FLSA CLASSIFICATION : Non-Exempt

COMPENSATION PLAN :   Educational Support Personnel

PAY RANGE : Range 15

SUPERVISOR : Technology Support Lead.

LAST UPDATED 07 / 14 / 2023

JOB SUMMARY : Provide technical expertise and guidance in the area of user / desktop support. Assist in addressing business needs by capturing requirements, documenting processes, and recommending solutions involving user / desktop support. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology.

DUTIES AND RESPONSIBILITIES :   The following tasks describe the basic functions of the job and represent the type of work performed. They do not constitute an exhaustive list of the duties and responsibilities performed on the job. The following frequencies and percentage of time spent are approximations only and are subject to flexibility dependent on organizational needs.

• In collaboration with Information Systems leadership, develop processes and workflow for hardware repair, assist in developing documentation, and maintain records related to repairs. [Daily, 20%]
• Research, analyze, and resolve problems or concerns regarding hardware or peripheral issues, including performing root cause analyses (RCA). [Daily, 20%]
• Assist in maintaining assets, orders, and inventories parts as necessary. Assist in maintaining shop facility and tools in a clean safe manner. [Daily, 15%]
• Plan and manage enterprise-level technical projects. [Daily, 10%]
• Analyze, evaluate, and recommend the purchase of computer hardware, software, technical equipment, and supplies. [Daily, 10%]
• Act as a senior technical member in the implementation and maintenance of existing and newly acquired technologies. [Daily, 5%]
• Travel to District facilities as required to support end users; act as an additional resource for the field support team as required. [Daily, 5%]
• Implement training plans, monitor the effectiveness of the training process, and act as a resource for new team members. [Daily, 5%]
• Collaborate across District teams to analyze and resolve problems. [Daily, 5%]
• Perform other related duties as assigned or requested. [Daily, 5%]

MINIMUM QUALIFICATIONS : The minimum amounts of formal education, professional work experience, knowledge, skills, and abilities that must be met for a candidate to be considered for a position.

MINIMUM CERTIFICATIONS AND LICENSES : The minimum certifications and licenses that must be met, valid, and unexpired for a candidate to be considered for a position.

PREFERRED QUALIFICATIONS : Any job-related formal education, professional work experience, knowledge, skills, abilities, certifications, licenses, and other criteria that are inessential and in addition to the minimum qualifications, certifications, and licenses.

PHYSICAL AND MENTAL DEMANDS : The physical exertion, cognitive capacities, and work environments required to perform a position’s duties and responsibilities.