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Desktop support analyst Jobs in Charlotte, NC

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Desktop support analyst • charlotte nc

Last updated: 6 hours ago
Desktop Support Analyst

Desktop Support Analyst

BaringsCharlotte, NC, United States
Full-time
At Barings, we are as invested in our associates as we are in our clients.We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills...Show moreLast updated: 30+ days ago
  • New!
Customer Support Analyst

Customer Support Analyst

WayflyerCharlotte, NC, United States
Full-time
Company Mission Our mission is to give the world access to the best products by empowering great brands to reach their growth potential. About Wayflyer Today's consumer brands need a capital provi...Show moreLast updated: 6 hours ago
Oracle PMO Support Analyst

Oracle PMO Support Analyst

PricewaterhouseCoopers Advisory Services LLCCharlotte,NC
Full-time
SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individu...Show moreLast updated: 30+ days ago
Desktop Testing Analyst / Engineer

Desktop Testing Analyst / Engineer

Genesis10Charlotte, NC
Temporary
Genesis10 is currently seeking a Desktop Testing Analyst / Engineer with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position.Test products to accomplis...Show moreLast updated: 24 days ago
  • Promoted
Support Operations Analyst

Support Operations Analyst

VirtualVocationsCharlotte, North Carolina, United States
Full-time
A company is looking for a Support Operations Analyst to manage operations and resolve disputes for accounting firms.Key Responsibilities Manage day-to-day operations, dispute research, and resol...Show moreLast updated: 5 days ago
ITS - Deployment and Desktop Support

ITS - Deployment and Desktop Support

Cynet SystemsCharlotte, NC
Full-time
Facilitating the refresh of hardware (laptops & desktops, peripherals, etc.Will be directly responsible for reimaging existing laptops and desktops, as well as deploying new laptops and desktops (a...Show moreLast updated: 23 days ago
Trade Support Analyst

Trade Support Analyst

The Judge GroupCharlotte, NC
Full-time
Location : Charlotte, NC (Uptown) – Onsite (5 days a week mandatory) .We are seeking a Trade Support Analyst to join our team in Charlotte, NC. In this role, you will be responsible for drafting, ver...Show moreLast updated: 24 days ago
Senior Analyst - IT Support

Senior Analyst - IT Support

Marsh & McLennan Companies, Inc.Charlotte, United States
Full-time +1
We are seeking a dedicated individual to join our Technical Support team at Marsh & McLennan as a Senior Analyst - IT Support. This role will require employees to be in the office five days a week.I...Show moreLast updated: 15 days ago
Grant Support Data Analyst I

Grant Support Data Analyst I

HireTalentCharlotte, North Carolina, US
Full-time
Job Title : Grant Support Data Analyst I.Fully-qualified professional with a broad career level of understanding.Possesses detailed knowledge of one technology or professional discipline, or basic k...Show moreLast updated: 12 days ago
Technical Support Analyst

Technical Support Analyst

Fox RothschildCharlotte, NC, US
Full-time
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling abo...Show moreLast updated: 5 days ago
Desktop Support

Desktop Support

Apex SystemsCharlotte, NC
Full-time
Quick Apply
Please apply directly to Richard at .Shift : Mon- Fri 8 : 00am am-5 : 00 pm .Experienced desktop support technician with strong customer skills, reliable transportation. A+ certification requested but no...Show moreLast updated: 13 days ago
Virtual Desktop Infrastructure Operator, Citrix

Virtual Desktop Infrastructure Operator, Citrix

Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmCharlotte, NC, USA
Full-time
Virtual Desktop Infrastructure Operator, Citrix, Charlotte, NC.We are looking for a Virtual Desktop Infrastructure Operator, Citrix candidate to join the team. This position is Hybrid Remote / Onsite ...Show moreLast updated: 30+ days ago
Customer Support Analyst

Customer Support Analyst

AGDATACharlotte, NC, United States
Full-time
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients.With data services at the ...Show moreLast updated: 30+ days ago
Senior Analyst - IT Support

Senior Analyst - IT Support

Marsh McLennan CompaniesCaldwell,Charlotte
Full-time
We are seeking a dedicated individual to join our Technical Support team at Marsh & McLennan as a Senior Analyst - IT Support. This role will require employees to be in the office five days a week.I...Show moreLast updated: 24 days ago
Grant Support Data Analyst I

Grant Support Data Analyst I

eTeamCharlotte, NC
Full-time
Title : Grant Support Data Analyst I.Fully-qualified professional with a broad career level of understanding.Possesses detailed knowledge of one technology or professional discipline, or basic knowl...Show moreLast updated: 14 days ago
Desktop Support Technician

Desktop Support Technician

Axiom TechnologiesCharlotte, North Carolina, United States of America
Full-time
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
Loan Support Analyst - Insurance - Midland

Loan Support Analyst - Insurance - Midland

PNCCharlotte Piedmont Center
Full-time +1
Applies specialty product knowledge to close or administer risk syndicated and / or commercial loan transactions.May have responsibility for fulfilling key fiduciary obligations associated with the B...Show moreLast updated: 24 days ago
Grant Support Data Analyst I

Grant Support Data Analyst I

ProtingentCharlotte, NC, US
Full-time
Protingent Staffing has an exciting contract Grant Support Data Analyst I opportunity with our client located in Charlotte, NC. Receive objectives and determine an approach to achieving objectives.M...Show moreLast updated: 13 days ago
Senior Financial Analyst - Business Support

Senior Financial Analyst - Business Support

Bank of AmericaCharlotte, NC, US
Full-time
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...Show moreLast updated: 12 days ago
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Desktop Support Analyst

Desktop Support Analyst

BaringsCharlotte, NC, United States
30+ days ago
Job type
  • Full-time
Job description

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Desktop Support Analyst

Department : Global Technology and Data

Purpose of Role

The Service Desk Analyst will be responsible for providing first and second line support to end-users, resolving technical issues, and maintaining high customer service standards. They will ensure efficient operation of the service desk and contribute to the continuous improvement of IT support processes.

Principal Responsibilities

Job duties and responsibilities, not limited to :

Service Desk Operations :

o Respond to customer inquiries and resolve issues in a timely and efficient manner.

o Follow established processes and procedures to manage call flow and ensure timely resolution of issues.

o Stay up-to-date with the latest technologies and best practices to support end-users effectively.

Customer Service Excellence :

o Uphold high customer service standards and manage customer satisfaction metrics.

o Escalate unresolved customer issues to the appropriate parties when necessary.

o Provide feedback on recurring issues to contribute to the improvement of IT services.

Root Cause Analysis Mindset :

o Employ a systematic approach to problem-solving that focuses on identifying the underlying causes of issues.

o Utilize root cause analysis techniques to prevent recurring problems and improve overall service quality.

o Collaborate with cross-functional teams to implement long-term solutions that enhance system reliability and user satisfaction.

o Foster a culture of continuous learning and improvement, encouraging the team to learn from each incident and share insights.

Team Collaboration :

o Work closely with other IT teams to ensure a cohesive support experience for end-users.

o Participate in regular team meetings and contribute to knowledge sharing within the team.

Continuous Improvement :

o Identify opportunities for process improvements and suggest changes to enhance service desk operations.

o Contribute to the creation and maintenance of service desk documentation, including FAQs and knowledge base articles.

Project Support :

o Assist with IT projects as required, providing support and expertise to ensure successful implementation.

o Support the roll-out of new applications and services, including user training and documentation.

o Service Level Agreement (SLA) Adherence : Expected to consistently meet and strive to exceed service level agreements to ensure high-quality service delivery. This includes responding to and resolving issues within the agreed-upon timeframes.

Trading Floor Support :

o Provide support for trading floor environments, ensuring minimal downtime and rapid issue resolution.

o Act as liaison between Service Desk and application support teams to troubleshoot and resolve issues related to investment platforms.

o Collaborate with traders and other high-profile individuals to understand their specific needs and provide tailored IT support.

o Maintain and support trading floor hardware, including PCs, monitors, and specialized trading equipment.

Qualifications / Requirements :

Technical Expertise :

o Hands-on experience supporting Windows 10 and Windows 11.

o Experience support Microsoft 365 (M365) services and applications.

o Active Directory (AD) administration.

o Experience supporting System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM).

o Intune for mobile device administration.

o Azure Active Directory (Azure AD) administration.

o Advance knowledge of iOS device management and support.

o Experience supporting Exchange Online and On-Prem.

o Experience supporting Microsoft AVD.

o In depth knowledge of ITIL practises.

o Proficiency in managing IT incidents and problems, minimizing impact on business.

o Experience with ITSM tools (e.g. Service Now)

Non-Technical Expertise :

o Proven experience in IT support.

o Familiarity with trading systems and the financial industry is highly advantageous.

o Excellent communication skills, with the ability to interact effectively with high-profile individuals.

o Strong analytical and problem-solving skills, with a focus on root cause analysis.

Barings is an Equal Employment Opportunity employer; Minority / Female / Age / Sexual Orientation / Gender Identity / Individual with Disability / Protected Veteran. We welcome all persons to apply.

Barings offers a comprehensive benefits package including :

CORE BENEFITS & WELLNESS

  • Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
  • Fitness Center Reimbursement Program (Including Online Memberships)
  • Employee Assistance Program (EAP)
  • Fertility Benefits

FINANCIAL WELL-BEING

  • Highly competitive 401(k) Plan with Company Match
  • Health Savings Account (HSA) with Company Contributions
  • Flexible Spending Accounts (FSA) - Health Care & Dependent Care
  • Retirement Health Reimbursement Account
  • LIFE INSURANCE

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance
  • TIME OFF, DISABILITY AND LEAVE OF ABSENCE

  • Paid Vacation, Sick Days and Annual Holidays
  • Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
  • Short and Long Term Disability Plans
  • Paid Volunteer Time
  • OTHER BENEFITS

  • Education Assistance Program
  • Charitable Matching Gifts Program
  • Commuter Reimbursement Program
  • Adoption and Surrogacy Reimbursement Program