Desktop support analyst Jobs in Chicago il

Last updated: 17 hours ago

Promoted

Desktop Support Technician

InspirozChicago, IL, US

Full-time

Show moreLast updated: 30+ days ago

Promoted

Desktop Support Analyst Associate, Technical Support Services, Full-time, Days

Northwestern MedicineChicago, Illinois, US

Full-time +1

Show moreLast updated: 4 days ago

Desktop Analyst

Metropolitan Water Reclamation District of Greater ChicagoChicago, IL, USA

Show moreLast updated: 30+ days ago

Promoted

Desktop Support Analyst

Belvedere TradingChicago, Illinois, US

Full-time

Show moreLast updated: 4 days ago

Desktop Support Analyst / Chicago Law Firm

Motion RecruitmentChicago, Illinois, United States

$80,000.00–$100,000.00 yearly

Full-time

Show moreLast updated: 30+ days ago

Promoted

Desktop Support Analyst Associate

Northwestern Memorial HealthcareChicago, IL, US

Full-time

Show moreLast updated: 30+ days ago

Promoted

DESKTOP SUPPORT

TATA Consulting ServicesIL, United States

$55,000.00–$70,000.00 yearly

Full-time

Show moreLast updated: 23 hours ago

Promoted

DESKTOP SUPPORT TECHNICIAN

F2OnsiteIL, United States

Full-time

Show moreLast updated: 23 hours ago

Promoted
New!

Desktop Support Specialist

VirtualVocationsLincolnwood, Illinois, United States

Full-time

Show moreLast updated: 19 hours ago

Promoted

DESKTOP SUPPORT TECH I

Dovenmuehle Mortgage, Inc.IL, United States

Full-time

Show moreLast updated: 23 hours ago

Promoted

Desktop Analyst

Sun TechnologiesChicago, Illinois, US

$65.00–$70.00 hourly

Temporary

Show moreLast updated: 29 days ago

Promoted
New!

Desktop Support Engineer

Tesoro GroupChicago, IL, US

Full-time

Show moreLast updated: 17 hours ago

Promoted

Software Support / Desktop Support Engineer

TOPSYSITChicago, IL, US

Part-time +1

Show moreLast updated: 21 days ago

Promoted

Desktop Support Analyst

ConnectionChicago, Illinois, US

$27.00–$28.00 hourly

Full-time

Show moreLast updated: 1 day ago

Promoted

DESKTOP SUPPORT TECH

AA2ITChicago, IL, United States

Full-time

Show moreLast updated: 8 days ago

Promoted

DESKTOP SUPPORT SPECIALIST

GoAnimate, Inc.IL, United States

Full-time

Show moreLast updated: 23 hours ago

Promoted

SR DESKTOP SUPPORT TECH

Roosevelt UniversityChicago, IL, United States

Full-time

Show moreLast updated: 4 days ago

Promoted
New!

Desktop Support Technician

McGuireWoodsChicago, IL

Full-time

Show moreLast updated: 20 hours ago

Promoted

DESKTOP SUPPORT TECHNICIAN

McGuireWoods LLPChicago, IL, United States

Full-time

Show moreLast updated: 8 days ago

Desktop Analyst

Saint Anthony HospitalChicago, Illinois, United States, 60601

Full-time

Show moreLast updated: 6 days ago

Desktop Support Technician

InspirozChicago, IL, US

30+ days ago

Job type

Full-time

Job description

Job Description

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Chicago. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today!

Key responsibilities for this position include the following :

Technical support and problem resolution

Take the lead in resolving technical issues that require on-site support.
Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
Conduct thorough troubleshooting to identify the root cause of problems.
Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
Act as the liaison between on-site operations and the remote IT support team in India.
Communicate technical issues and requirements to the remote team accurately and clearly.
Provide detailed information and documentation to facilitate remote troubleshooting and support.
Works closely with the remote service desk team to resolve technical issues.
Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.

Customer support and service

Communicates updates, challenges, and tasks to the client in a clear and timely manner.

Listens actively to client concerns and addresses them appropriately.

Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.

Assists clients in aligning technology solutions with their specific goals and requirements.

Ensures client satisfaction by following up on issue resolution and providing necessary support.

Takes personal interest in the quality of work and meeting customer needs.

Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.

Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.

Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.

Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.

Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Requirements

Knowledge of :

Windows Systems

Mac Systems

Active Directory

Networking equipment and concepts

Hardware repairs and installations

Skills

Excellent customer service skills

Excellent hands-on technical support skills

Excellent verbal and written communication skills

Abilities

Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.

Ability to adapt to changing situations, be flexible in approach, and effectively multitask.

Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.

Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education : The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience : The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

Benefits

What Our Ideal Candidate Will Receive :

A company focused on maintaining a great company culture

An opportunity to make a difference in the company and to be rewarded for doing so

A company that is always looking to improve while adhering to our core principles.

An opportunity for career growth within the organization

Competitive compensation package with variable pay potential and benefits