Desktop support engineer Jobs in Atlanta, GA

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KPMG is currently seeking a Sr. Engineer, Virtual Desktop Infrastructure to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Contribute to the implementation, testing, and ongoing support of the Virtual Desktop Infrastructure environment across multiple geographic locations and virtual desktop pools
• Work with Virtualization Operations and Engineering teams to gather technical requirements and assist with the deployment of appropriate tools, configurations, and platform enhancements
• Perform upgrades, configuration changes, testing, and modifications to the VDI environment based on capacity, utilization, and performance requirements; monitor, troubleshoot, and resolve detected or reported VDI system and platform issues; participate in incident resolution and service restoration activities
• Support escalation activities by assisting with root cause analysis and contributing to corrective and preventative actions under established operational frameworks; collaborate with network, security, storage, and cloud teams to ensure VDI platforms integrate effectively with broader infrastructure and security services
• Assist in maintaining configuration management, service provisioning, inventory management, and process automation capabilities supporting VDI operations; follow defined engineering standards, change management processes, and documentation practices to ensure platform stability and auditability
• Maintain current technical knowledge of VDI technologies, industry trends, and vendor roadmaps to support continuous improvement initiatives; provide operational documentation and knowledge transfer to support teams as needed
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience supporting and engineering Virtual Desktop Infrastructure environments with strong hands‑on experience with Citrix Virtual Apps and Desktops (CVAD), including architecture components and operational best practices
• Bachelor's degree from an accredited college or university is preferred; High school diploma or GED required
• Experience supporting both non‑persistent and persistent VDI environments, including image management; working knowledge of Citrix Provisioning Services (PVS) and Machine Creation Services (MCS) deployments
• Background troubleshooting complex VDI performance, availability, and connectivity issues in enterprise environments; familiarity with IT service management processes such as incident, problem, and change management; Enterprise browser experience preferred
• Strong analytical and problem-solving skills with the ability to work independently on complex technical issues; effective collaboration and communication skills when working with cross-functional engineering and operations teams
• Ability to follow established architectural patterns while contributing improvement ideas and technical feedback; experience operating in large-scale regulated or security-conscious enterprise environments
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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