Desktop support Jobs in Houston, TX

Desktop Services Administrator

Overview of Position

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.

What you will do :

Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.

Provide training to end users on the use of all desktop-related hardware and software.

Ensure all desktop systems comply with the company's security policies and procedures.

Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.

Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.

Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.

Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.

Support and troubleshoot end users remotely and in person.

Manage and maintain desktop security, including virus protection and software patching.

Manage user accounts and access rights, including file server access and onboarding / offboarding, with knowledge of Exchange and Azure AD.

Oversee Thycotic Secret Server, including granting and revoking access through the admin console.

Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.

Support Microsoft Teams phone and the office badge system.

What we need from you :

5+ years of practical experience with managing systems, networks, and troubleshooting issues.

Familiarity with network and server configuration, security protocols, and data management.

Extensive familiarity with Windows and Mac operating systems, as well as related technologies (AD, Azure, GPO, Microsoft O365, Teams, Office Suite, Exchange, VMs, RDS, Endpoint Protection, Anywhere365, Proofpoint, Thinfinity, ServiceNow ticketing system, and Global Protect VPN).

Expertise in various OSs such as Windows Server, Linux, Unix, and sometimes macOS.

Knowledge of TCP / IP, DNS, DHCP, VPNs, and network security.

Experience with server installation, configuration, and maintenance.

Experience with virtualization technologies such as VMware, Hyper-V, or KVM.

Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.

Understanding of backup solutions and disaster recovery planning.

Ability to work independently and manage multiple duties and priorities simultaneously.

Capability to collaborate effectively with team members and end users.

Excellent problem-solving and troubleshooting skills for technical issues.

Strong verbal and written communication and interpersonal skills.

Even better if you have :

Bachelor’s Degree in Computer Science, Information Technology, or a related field is often preferred.

CompTIA A+ / CompTIA Network+

Microsoft Certified : Windows Server or Microsoft Certified : Azure Administrator

Red Hat Certified System Administrator (RHCSA)

VMware Certified Professional (VCP)

Cisco Certified Network Associate (CCNA)

Certified Information Systems Security Professional (CISSP) – For a focus on security aspects

Ability to communicate in Spanish.

About Speedcast

About Centerbridge Partners, L.P.

Working at Speedcast :

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn, and grow here, right alongside us, every single day.

We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast :

• Our global presence – you get to work with clients and colleagues all over the world, in every continent
• Talented teammates – your co-workers are the best and brightest in the industry
• Industry leadership – be part of the latest advancements shaping the future of communications
• Ability to develop skills – work across departments to gain new skills and valuable experience
• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects – every day is different with our customers from a range of industries around the world