Desktop support Jobs in Jacksonville, FL

Were hiring an Account Associate to support our Account Management team with day-to-day client service and processing. This is a detail-heavy, fast-moving role for someone who is organized, responsive, and comfortable communicating with clients and third parties.

Youll help keep client accounts running smoothly: issuing proof of insurance, processing routine changes, tracking time-sensitive items, and preparing documents for internal verification. Youll also contribute to general office needs: phones, reception, and overall support as needed.

This is an entry-level role well-suited for a recent graduate or a candidate transitioning from hospitality into a professional setting with a clear path to grow in insurance client service.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Mon-Fri Schedule

Hands on Training

Parental Leave

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Weekly Team Meetings

Daily Huddles

Team Building Events

Monthly Team Lunches

Birthday Lunches

Business Casual Attire

Paid Holidays

Quarterly Bonuses

Home and Work Life Balance

Family Owned and Operated

Collaborative Work Environment

5% 401k Match

Work From Home Fridays

Affordable Health Insurance

Company Provided Work From Home Equipment

• Support the account management team with everyday client service and office tasks
• Prepare and send insurance documents, including certificates of insurance, to clients and outside parties
• Help track and follow up on time-sensitive items such as inspections, payments, and policy requirements
• Assist with simple policy updates like adding vehicles, updating addresses, or making basic coverage changes
• Review insurance documents for accuracy and help keep client records organized in our systems
• Support the renewal process by gathering information, tracking deadlines, and preparing materials for clients
• Learn and document repeat tasks and help improve how work gets done using tools, templates, or technology

• Willingness to obtain Florida 2-20 license within 90 days
• Comfort communicating with clients and vendors, including over the phone
• 2+ year of prior experience in an office, client service, or operations role is a plus
• Strong judgment and accountability: knowing when to complete a task independently vs. escalate to a supervisor
• Excellent organization and follow-through (can track multiple open items without letting things slip)
• Comfort with computer-based systems and internet workflows