Desktop support Jobs in New york ny

Top Asset Management Firm seeks hands-on  Desktop Support Manager  to supervise a  small IT support group.

This is a hands-on supervisory role where you will be responsible for the support of infrastructure and banking applications including being responsible for the operations support, monitoring, designing, engineering, execution and expert level three (Tier / Level 3) desktop support of all server, storage, network, data center, data protection, orchestration, automation technologies and managing the virtual desktop infrastructure.

Tremendous career opportunity with stable organization that offers  very competitive compensation  (100-110K+ bonus) and an  excellent benefits package .

• Manage the desktop support team's day-to-day activities
• Support physical machines and virtual systems running  Windows 7 / 10 O / S
• Address requests for  Active Directory  account unlocks and password resets as per operational procedures
• Perform hands on activities on daily batch job and periodic system job events
• Create and update documentation on process, procedure and run-books
• Supervise back up tape, archive, and data retention control in a hands-on capacity.
• Supervise the support of the incident ticket system
• Prepare various reports on incident and problem ticket metrics and  IT security control
• Perform and supervise systems  IT Operations  project tasks and technical operations related to access / ID control
• Support market data services including working with vendors regarding service and billing
• Develop and enhance IT policies and procedures
• Assist with IT risk and compliance analysis, research IT regulatory standards and best practices
• Manage the asset inventory database

Requirements include :