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Hi, Hope all is well, Please find the job description given below and let me know your interest.Position : Desktop Support / Help Desk / Technical Support <...Show moreLast updated: 8 hours ago
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Desktop Support / Help Desk / Technical Support : : Onsite in New York, NY
DMS Vision IncAK, United States
8 hours ago
Job type
Temporary
Quick Apply
Job description
Hope all is well,
Please find the job description given below and let me know your interest.
Position : Desktop Support / Help Desk / Technical Support
Location : Onsite in 420 Lexington Avenue | Suite 2620 | New York, NY 10170 (Local candidate only)
Contract : 6+ Months Contract
Job Description : About the job
Job Responsibilities :
Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
Develop and refine IT processes and procedures to enhance the company's knowledge base and improve efficiency.
Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
Ensure compliance with quarterly KPIs, including :
First response time to tickets :
Completion of tickets within SLA timeframe : 94%
Quarterly audits of logins / users in IT systems
On-time completion of M&A responsibilities : 90%
Qualifications :
Bachelor's degree in IT or a related field (relevant experience considered).
3-5 years of experience in a Help Desk or technical support role.
Availability for in-office support 4-5 days per week.
Strong customer service and communication skills, with a team-oriented mindset.
Proficiency in technical troubleshooting and attention to detail.
Experience with :
Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
O365 Admin portal, SharePoint, Azure, and process documentation
Network troubleshooting (experience with Fortinet preferred)
Windows OS, macOS, Android OS, and iOS
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.