Desktop support manager Jobs in USA

Job Description

Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Job Title : Desktop Support

Location : 1685 Highland Ave, Madison, WI

Work Arrangement : 100% Onsite in Madison

Local Requirement : Candidate must be a current Wisconsin resident. No relocation allowed.

Position Summary

This position reports directly to the IIT User Support Services Manager and is part of the User Support Service (USS) team. The Desktop Computer Consultant will provide first and second-level technical troubleshooting, including resolving complex issues using documented procedures. The role requires delivering exceptional customer service to support the institution’s mission through IT solutions.

Responsibilities

Complete installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components.

Identify, troubleshoot, resolve, and escalate first and second-level technical problems for various products and services.

Respond to inquiries and provide technical information through multiple communication channels.

Document inquiries, resolutions, and recommend procedural improvements.

Work independently and collaboratively to ensure high-quality IT support.

Qualifications

4+ years of experience in desktop support.

Strong knowledge of computer software, operating systems, hardware, and networking.

Experience with Microsoft Active Directory.

Hardware and software troubleshooting expertise.

Ability to work independently and as part of a team.

Professional and courteous customer service experience.

Excellent verbal and written communication skills.

3+ years of experience with Windows 10 / 11.

2+ years of experience with macOS (OSX).

Experience with ticketing systems (e.g., JIRA).

Knowledge of computer security best practices.

Must have an up-to-date flu shot (proof required during onboarding).

Candidate responsible for parking costs.

About Codeworks : Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

Codeworks discloses that the anticipated hourly pay range for this position is between $20 and $30. This range is subject to change based on job-related factors, including client requirements where applicable.

All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.

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