Desktop support technician Jobs in Houston, TX

The Hunton Group in Houston, TX is seeking a skilled, detail-oriented, and customer-focused IT Desktop Support Administrator to join our growing organization. In this role, you will provide hands-on technical support to a fast-paced, high-volume user environment, supporting approximately 300+ employees today with continued growth anticipated.

This position is ideal for someone who thrives in a fast-paced, dynamic environment, can effectively manage multiple priorities, and brings a strong sense of ownership, urgency, and attention to detail to their work. You will play a critical role in ensuring the reliability, security, and efficiency of our end-user systems while consistently delivering a high level of service to internal customers. This role will provide daily support at our Hunton Group Corporate location at 10555 Westpark Dr. Houston, TX 77042.

Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!

Responsibilities:

• Provide day-to-day desktop and end-user support in a fast-moving, high-demand environment, including hardware, software, network, and peripheral support.
• Support employees across multiple locations, primarily at Westpark, with travel to the Greens Rd. location as needed to ensure consistency and timely issue resolution.
• Coordinate and execute installations, repairs, upgrades, and troubleshooting, often managing multiple tickets and priorities simultaneously.
• Create, manage, and maintain Active Directory (AD) user accounts and Exchange mailboxes within O365 and on-prem environments, ensuring accuracy, security, and timely access.
• Serve as a frontline troubleshooter, diagnosing and resolving issues efficiently while maintaining strong attention to detail and documentation.
• Collaborate closely with IT team members and internal stakeholders to identify root causes, implement solutions, and minimize operational disruptions.
• Support a growing organization by adapting to changing technology needs, increased user volume, and evolving business priorities.

Skills Required:

• Strong interpersonal and customer-service skills, with the ability to support users across varying technical skill levels.
• 10 years of experience supporting a broad range of software and hardware products in a high-volume environment.
• Proven ability to multi-task, prioritize, and remain organized in a fast-paced setting.
• Advanced troubleshooting skills with a high degree of accuracy and follow-through.
• Proficiency in Microsoft O365 (including Outlook, OneDrive, and Exchange).
• Hands-on experience rebuilding, configuring, and deploying desktops and laptops.
• Ability to install, configure, and manage network printers.
• Working knowledge of network protocols, network shares, and connectivity troubleshooting.
• Experience with Active Directory and user account management.
• Familiarity with Cisco VOIP systems and Terminal Server environments.
• Experience with VMWare virtualization is a plus.
• Knowledge of Linux/Unix systems is a plus.

Education and/or Experience Required:

• Bachelor's or Associate's degree in IT, Computer Science, MIS, or equivalent relevant work experience.
• Demonstrated experience working effectively in a team-oriented, collaborative, and fast-growing organization.

Physical Requirements:

• Regular use of hands to operate a computer keyboard, mouse, and telephone.
• Frequently sit and reach with hands and arms.
• Occasionally stand, walk, and lift/move up to 50 pounds.
• Vision requirements include close vision and the ability to adjust focus.