FirstLight Fiber is seeking an experienced Manager of Support to join our Operations team.

Cloud and Monitoring Support Manager

SUMMARY :

Our Operations team is more than a traditional IT organization. We are a team of passionate, collaborative, inventive, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive FirstLight and our customers forward. We anticipate the needs of our customers and FirstLight business partners and deliver reliable, customer-centric technology services.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manage a team of 24 / 7 system administrators responsible for the operation of multi-site data centers and customer owned / premise-based monitoring platforms (primarily Solarwinds and CheckMK)
• Work collaboratively with system administrators and customers on service management, monitoring, maintenance, and repair concerns
• Coordination of activities with the Service Delivery team, including statement of work evaluation, customer onboarding, and setup
• Participate in project planning and execution; lead efforts to resolve key project conflicts and establish appropriate resolution paths
• Evaluate team practices, identify opportunities for improvement, and execute well thought out plans for their achievement
• Maintain a productive and collaborative work environment

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