Desktop support technician Jobs in Spokane Valley, WA

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians.
Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck. Enjoy More Time Off! We are currently offering a 4/10 work schedule, allowing Technicians to work four 10-hour days and enjoy a three-day weekend.
This schedule is being offered as a pilot program and may be adjusted in the future based on operational requirements and business needs. The hourly pay range for this position is: $30.00 to $50.00.
This is a non-exempt position and is eligible for overtime pay. BENEFITS: * Medical, Dental, Vision, and Prescription Insurance * Health Savings Account * 401k/Roth Retirement Savings Plan with Company Match * Participation in Annual Profit-Sharing Plan * Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave) * Gym Membership Reimbursement Program * Family Scholarship Program * Employee Assistance Program * Virtual Mental Health & Tele Medicine Benefit * Company Paid Life Insurance & Disability Benefits * Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision) Modern Machinery is an Equal Opportunity EmployerJob Requirements/Skills: * Must demonstrate troubleshooting and analytical problem-solving skills. * Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting. * Requires a valid driver's class A or B CDL and the ability to maintain an insurable driving record * Accurately complete DOT E-Logs and maintain compliance with DOT hours of service. * Must be able to work well independently or with others in a team environment. * Must be reliable, honest, and have a strong work ethic. * Must have strong organizational and time management skills * Must be able to effectively communicate both verbally and in writing with customers and co-workers. * Must be able to lift up to75 lbs. * Must own required tools. * Ability to work overtime with minimal notice. * Must be able to travel away from home. * Strong computer skills. Education/Experience: * High School diploma required.
Associates or Bachelor's degree in diesel technology or related field preferred and/or an equivalent combination of education and experience * Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck. * Prior dealership experience is beneficial. * Experience with Komatsu as the primary equipment line is preferred, all others may apply. * Demonstrate Modern Machinery's core values and promote the mission and vision of the company. * Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals. * Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines. + Operate equipment as needed to assist in locating and diagnosing the failure. + Utilize hand and power tools and electronic diagnostic equipment. + Read and interpret complex hydraulic and electrical schematics. + Perform diagnostic testing and tuning of equipment. + Have the experience and ability to determine the extent of the repair and the corrective action required. * Follow all safety rules and policies while performing all work assignments as specified in company handbooks. + Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site. * Asses parts to determine the cause of failure and/or their reusability. + Communicate with parts department personnel to order the necessary parts required to complete repair(s). * Perform assignments in a variety of environments, including the field, on customer's sites and in the shop. * Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner. + Effectively communicate to the customer the machine's problem, the intended plan for repair and provide status updates throughout the repair process. + Establish strong customer relationships. + Work well under pressure and within deadlines while maintaining a positive attitude. * Ensure the assigned field service truck is appropriately maintained and kept clean. * Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily. + When appropriate compile any additional documentation necessary for completeness. * Assist other technicians on large repairs or projects. * Attend and participate in appropriate training(s). The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents.
Responsibilities, duties, and activities may change at any time with or without notice.