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Desktop support technician Jobs in St Petersburg, FL
Desktop Support - St Pete's FL
SitusAMCSt. Petersburg, FL, US- Promoted
Pharmacy Support Technician (Experience Required) - Remote Call Center Rep
IQVIA INC (US10)St Petersburg, FL, United States- Promoted
Customer Support Representative
NuvisionSaint Petersburg, FL, US- Promoted
AUTOMOTIVE TECHNICIAN
GoodyearFL, United StatesIS Analyst - Front Office Desktop Support
F1114 Franklin Templeton Companies, LLCSt. Petersburg, Florida, United States of America- Promoted
CUSTOMER SERVICE - DONOR SUPPORT TECHNICIAN
CSL PlasmaPinellas Park, FL, United StatesDesktop Support Technician
The Computer MerchantSt. Petersburgh, FLCustomer Service - Donor Support Technician
CSLAmericas, US, FL, Pinellas Park 139, CSL Plasma- Promoted
Peer Support Specialist
Westcare Foundation, Inc.Pinellas Park, FL, United States- Promoted
Manager, Technical Support
VacoSt. Petersburg, Florida, United States- Promoted
Maintenance Technician
Domino'sSt. Petersburg, Florida, USA- Promoted
Explore support near
Wyndy LLCPinellas Park, FL, United States- Promoted
PHARMACY TECHNICIAN
HCA Florida Northside HospitalKenneth City, FL, United States- Promoted
Client Support Specialist
Zelis Healthcare, LLCSt. Petersburg, FL, United States- Promoted
Desktop Support Technician
The Computer Merchant, LTD.Saint Petersburg, FL, US- Promoted
Client Support Specialist
Zelis HealthcareSt Petersburg, FL, United States- Promoted
Desktop Support Specialist
Noblesoft TechnologiesEscambia County, Florida, USA- Promoted
CUSTOMER SUPPORT TECHNICIAN - WORK FROM HOME
NationBuilderFL, United StatesHybrid Desktop Background / Social Media Investigator for Intelligence Unit
Command InvestigationsFL, USDesktop Support - St Pete's FL
SitusAMCSt. Petersburg, FL, USSitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This role provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers, and desktops. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction. This position is responsible for handling all issue that are escalated. This position will also assist in the implementation of companywide projects as needed.
Essential Job Functions :
- Escalate problems to higher level tier groups as required or to supervisor.
- Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Apply company approved diagnostic utilities to aid in troubleshooting
- Access FAQ resources on the Internet / Intranet to aid in problem resolution
- Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications
- Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow ups with end user and team members as required
- Alert management to emerging trends in incidents
- Assist in software releases and roll-outs according to Change Management best practices
- Adhere to site audit responsibility policies and procedures
- Monitor service desk system for incoming requests and resolve or escalate accordingly
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues
- Responds to queries either in person, via email or over the phone; guide end users / clients through problem-solving process, follow up with users to ensure issue has been resolved.
- Responsibly handle confidential data
- Continuously improve upon technical skills sets within assigned areas of expertise
- Assist in training of tier I support staff and in their day to day operations as needed
- Assist in various projects assignment by management
- Participate in company and department provided training
- Other activities as may be assigned by your manager
Qualifications / Requirements :
LI-AS1