Digital asset manager Jobs in Tulsa, OK

Job Description

Job Description

Berendsen Fluid Power is one of North America’s leading distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 40+ locations across the US and Canada. With the resources of our powerful North American organization, we provide products and services to move the world, and foster a supportive culture that encourages participation and career development.

We have a current opportunity for a Help Desk Tech / Asset Coordinator in our IT Department to work in office - this is not a remote opportunity

Primary responsibilities include;

• The position will monitor the IT voice mail system, (the HelpDesk does not answer direct incoming calls) then enter HelpDesk tickets from voice mail, email, or chat messages received. The system will assign appropriate technicians who will then contact the user to address the issue. If required, the position will contact the user to gain additional information used to assign the best resource for the issue.
• Diagnosing and resolving simple software and hardware problems like application crashes, printer errors, network connectivity issues, and login problems.
• Resetting passwords, creating new user accounts, and managing basic user permissions.
• Maintaining and utilizing a knowledge base to quickly resolve common issue.
• Providing prompt and professional support to users, ensuring a positive experience.
• Identifying issues beyond their expertise and forwarding them to Level 2 or Level 3 support teams according to established procedures.
• Sourcing IT assets required by the department to address ongoing business.
• Issuing and following up on orders placed with suppliers for assets.
• Maintaining stock levels of defined IT assets.
• Entry of all IT invoices (services, hardware, software, etc.) into the company software to allow tracking of all expenditures.

Successful candidate should have a desire to progress in the field of IT support and be receptive to learning from all members of the department.

Necessary skills :

While this is an opportunity learn and grow in this area, we do require a few basic necessities :

Familiarity with Windows 10 or 11, and printer setup

A+ certification is not required but a helpful plus

Any certification in the IT arena

1-2 years of basic IT experience / exposure

What we can give to you :