Direct support professional Jobs in Thornton, CO

Your Title : Monitoring Technical Customer Support Professional

Job Location : Westminster, CO or Dayton, OH

Our Division : Field Services

What You Will Do

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro / mechanical equipment, computer systems, sophisticated software, and networked and / or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

Advanced Technical Support

Problem Analysis and Reporting

Customer Installation and Training

Documentation and Knowledge Sharing

What Skills & Experience You Should Bring

Minimum of 2 years of experience in providing technical support for complex electro / mechanical equipment, computer systems, software, or networked / wireless systems.

Exceptional troubleshooting and problem-solving skills.

Proficiency in utilizing technical tools and resources.

Excellent communication and interpersonal skills.

Ability to collaborate effectively with diverse teams and customers.

Strong customer-centric mindset and dedication to delivering exceptional technical support.

Bachelor's degree in a relevant technical field (preferred)

Desired experience with Trimble Monitoring hardware and software including total stations, GNSS receiver's, Settop M1's, Geo-technical sensors, T4D, Trimble Access Monitoring, SQL Database's, Basic IT and server configuration knowledge

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range : 60632

78758

Bonus Eligible?

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contactom