Director of customer service Jobs in Reno, NV

Job Description :

• Needs to be 50+ Miles from Facility

Cath Lab / Interventional Radiology Director

Minimum Requirements :

Education Graduate of an accredited school of Nursing, BSN required, Master's preferred.

Experience Minimum of five (5) years clinical experience required and a minimum of two (2) years

progressive management experience required.

Technical Skills Computer proficiency to include word processing, spreadsheet and database.

License / Certification Current RN license in the State of Nevada

Other Must be able to demonstrate the knowledge and skills necessary to provide care / service

appropriate to the age of the patients served on the assigned unit / Customer.

Note Incumbents in this position as of 7 / 1 / 2020 will have until 1 / 1 / 2022 to meet the educational

requirements of BSN

Job Standards :

Performs responsibilities consistent with hospital safety policies.

Knows and applies infection control policies and processes when handling and disposing of blood and body fluids.

Integrate the services with the hospital's many functions.

Coordinate / integrate inter / intra-departmental services.

Performs administration duties for ancillary departments.

Monitors contract compliance for Customer services

Ensures Customer's compliance with regulatory agencies.

Leads and / or participates on hospital-wide initiatives to improve patient flow, integration of clinical services across

settings.

Functions as an active committee member as needed.

Maintains compliance with federal and state regulatory rules as appropriate.

Understands operational functions of Customer and relationship with corporate and understands how own role is part of

overall operation.

Stays abreast of current developments(including trends, developments, state, local, and federal laws).

Maintains current, accurate knowledge of hospital policies, procedures, benefits, and practices as they impact the

workforce.

INTEGRITY : Taking ownership for one's own actions and decisions

MANAGING CHANGE : Identifying and improving processes, and managing people through changing conditions

KNOWING CUSTOMER & MARKETS : Understanding the impact of market forces on hospital objectives and direction

BUILDING PARTNERSHIPS : Cultivating relationships with contacts within and outside of the hospital while promoting cross departmental collaboration

SELF AWARENESS : Recognizing one's own leadership and functional strengths and weaknesses, and managing them

accordingly

BUILDING STRATEGIC MOMENTUM : Executing plans in line with the hospital's vision and mission

SYSTEMS THINKING : Solving problems and building solutions that consider hospital-wide implications

SUSTAINING BALANCED GROWTH : Focusing on business processes that positively impact results

MEANINGFUL COMMUNICATION : Passing along key information in a timely and concise manner

ENGAGING PEOPLE : Nurturing a rewarding work environment that lends itself to productivity and retention

DEVELOPING PROFESSIONALS : Guiding staff learning in order to enhance team performance

EMPATHY : Relating to others in meaningful way

LEVERAGING CLINICAL & FUNCTIONAL EXPERTISE : Making the best use of staff talent and professional know-how

Ensures staff's compliance with policy and procedures.

Completes / reviews all performance appraisals in a timely manner.

Motivates and coaches staff to ensure maximum productivity.

Meets agreed upon deadlines or negotiates due date revisions prior to deadline.

Ensures efficient utilization of resources.

Sets and ensures departmental standards.

Resolves personnel issues and consults with Human Resources as appropriate.

Demonstrates / ensures timely and effective selection of staff.

During the past 12 months has demonstrated the ability to retain staff, thereby minimizing turnover.

Mentors and develops staff for promotional opportunities.

Conducts regularly scheduled Customer meetings with minutes.

Develops and reviews budgets in a timely manner.

Maintains operating expenses in line with budgeting guidelines and takes corrective action when necessary.

Develops departmental policy and procedures.

Provides guidance / counsel and participates in the negotiating of contracts.

Reviews contracts / vendors for efficiency and cost effectiveness.

Establish departmental goals.

Functions as an active member of committees, as needed.

Taking ownership for one's own actions and decisions

Identifying and improving processes, and managing people through changing conditions

Understanding the impact of market forces on hospital objectives and direction

Cultivating relationships with contacts within and outside of the hospital while promoting cross-departmental collaboration

Recognizing one's own leadership and functional strengths and weaknesses, and managing them accordingly

Executing plans in line with the hospital's vision and mission

Solving problems and building solutions that consider hospital-wide implications

Focusing on business processes that positively impact results

Passing along key information in a timely and concise manner

Nurturing a rewarding work environment that lends itself to productivity and retention

Guiding staff learning in order to enhance team performance

Relating to others in meaningful way

Making the best use of staff talent and professional know-how

System Standards :

Makes suggestions / recommendations for improved operations to the Customer, facility.

Effectively communicates both orally and in writing.

Knows, understands, and adheres to system / hospital / Customer policies and procedures :

Demonstrates and takes responsibility for workplace safety.

Demonstrates and takes responsibility for confidentiality / HIPAA.

Demonstrates and takes responsibility for cultural / spiritual diversity and inclusion.

Demonstrates and takes responsibility for infection control / prevention.

Attends mandatory in-services, staff meetings and pertinent seminars.

Completes mandatory education requirements.

Meets attendance requirements.

Follows and complies with government and departmental guidelines, policies and procedures.

Effectively communicates both orally and in writing.

Makes suggestions / recommendations for improved operations to the Customer, facility

Unit : Cardiac Cath Lab

Desired Shift : DAYS - 8HR