Director of customer service Jobs in Tucson, AZ

Job Description

The Director of Operations (DOO) primary responsibility is to manage internal and field operations. In this role, you will oversee all show-related operations including but not limited to warehouse, project management and technical staff. As a people leader, you will champion a culture of continuous improvement, driving innovation and best practices within the operations function. The DOO will also emphasize the management of the on-site execution of the events team and managing costs such as labor and equipment sub-rentals. In this role, you will need extensive knowledge of company P&L Management.

The DOO is also responsible for gaining knowledge and feedback from the PMs, engineers, and technicians, and relaying pertinent information to the warehouse operations and Sr leadership. The role will work closely with Sales leadership to support the capture and successful execution of all events. This role drives improvements in both on-site operations, as well as warehouse and support operations.

Key Responsibilities

• Develop direct staff performance goals and objectives aligned with short-term and long-term organizational goals.
• Perform employee reviews and assessments.
• Support operations team development and career growth through career pathing and training.
• Creating and managing a scalable workforce.
• Conduct staff meetings, including but not limited to training sessions and review of previous and future sales and operations efforts.
• Meet or exceed budgets as well as other key financial performance goals; Ability to analyze P&L and balance sheet to achieve financial objectives.
• Implement systems and streamline processes for advanced execution and flawless delivery of staging operations.
• Work closely with the Sales Team in assuring that quotes are accurate and that all job costing needed has been completed.
• All equipment, venue, or other related challenges have been researched and addressed pre-show.
• Assist in the design and execution of programs including equipment availability, logistics, and labor requirements.
• Manage job-costing and pre-and-post-show execution process.

Job Qualifications

Benefits