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Director of social services Jobs in Philadelphia, PA

Last updated: 2 days ago
  • Promoted
Director of Guest Services

Director of Guest Services

SOFITELPhiladelphia, PA, US
Full-time
We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work br...Show moreLast updated: 12 days ago
Social Services Director

Social Services Director

Wyndmoor Hills Health Care & Rehab CenterWyndmoor, PA
Wyndmoor Hills Health Care & Rehab Center -.Social Services Director .Qualifications of Social Service Director : .Bachelor’s degree in Social Work or a human services field including but ...Show moreLast updated: 30+ days ago
  • Promoted
Director of Consulting Services

Director of Consulting Services

ZaviantPhiladelphia, PA, US
$180,000.00–$225,000.00 yearly
Full-time
Title : Director of Consulting Services.Zaviant, headquartered in Philadelphia, is a boutique consulting firm specializing in Data Security, Privacy, and Third-Party Risk Management.Zaviant helps or...Show moreLast updated: 23 days ago
  • Promoted
Director of Patient Financial Services

Director of Patient Financial Services

Insight GlobalCamden, NJ, US
Full-time
One of Insight Global's large healthcare clients in Camden, NJ is looking for a Director of Patient Financial Services to join their team. This individual will report to the AVP of Revenue Cycle Ope...Show moreLast updated: 30+ days ago
  • Promoted
Assistant Director of Nursing Services / ADON

Assistant Director of Nursing Services / ADON

Sunrise Senior LivingHaverford, PA, US
Full-time
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships wi...Show moreLast updated: 16 days ago
Director of Social Services

Director of Social Services

Elkins Crest Health & Rehabilitation CenterElkins Park, Pennsylvania
Full-time
On Demand Pay-get paid tomorrow for work done today!.Caring is at the heart of everything! Working in long term care offers many rewards you can’t find anywhere else. From the relationships you deve...Show moreLast updated: 30+ days ago
DIRECTOR OF IDD SERVICES

DIRECTOR OF IDD SERVICES

Cap City Supported LivingPhiladelphia, PA
General Summary : The Director of IDD Services is a member of the corporation’s senior leadership team and is a resource person for intellectual and developmental disability (IDD) services and...Show moreLast updated: 30+ days ago
  • Promoted
Social Services Coordinator

Social Services Coordinator

HumanGoodPhiladelphia, PA, United States
$25.00 hourly
Full-time +1
Our Social Services Coordinators are passionate, organized, and compassionate towards residents.You would be responsible for organizing, implements and evaluates the Social Services program to meet...Show moreLast updated: 2 days ago
  • Promoted
Director of Guest Services

Director of Guest Services

AccorHotelPhiladelphia, PA, United States
Full-time
We are seeking a qualified serviceminded leader to create unforgettable guest experiences!.Front Office team to include Agents Concierge and Bell Desk Guest Services professionals.Unlimited career ...Show moreLast updated: 2 days ago
  • Promoted
Assistant Director of Trauma Services

Assistant Director of Trauma Services

Children's Crisis Treatment CenterPhiladelphia, PA, US
Full-time
Assistant Director of Trauma Services.Director of Trauma Services with the overall clinical and operational integrity of the Trauma Services Program. The Assistant Director of Trauma Services' dutie...Show moreLast updated: 4 days ago
RN Director of Clinical Services

RN Director of Clinical Services

Bond HealthPhiladelphia, PA
RN Director of Clinical Services.This is a full time exempt employee responsible for the overall direction of the hospice services. He / she is responsible for the employment of qualified hospice pers...Show moreLast updated: 30+ days ago
  • Promoted
DIRECTOR OF ENVIRONMENTAL SERVICES

DIRECTOR OF ENVIRONMENTAL SERVICES

Crothall HealthcarePA, United States
Full-time
Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals through...Show moreLast updated: 2 days ago
Director of Library Services

Director of Library Services

Holy Family UniversityPhiladelphia, Pa
Full-time
Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954.The University is a private institution in the Catholic tradition with campus locations ...Show moreLast updated: 30+ days ago
Director of Access Services

Director of Access Services

Bryn Mawr CollegeBryn Mawr, PA, US
Bryn Mawr College has an opening for a.The Director of Access Services, reporting to the Dean of Student Success in the Undergraduate College Division at Bryn Mawr College, works collaboratively wi...Show moreLast updated: 30+ days ago
  • Promoted
SOCIAL SERVICES COORDINATOR

SOCIAL SERVICES COORDINATOR

Philadelphia Senior Centers IIPhiladelphia, PA, US
$10.00 hourly
Full-time
The Social Services Coordinator will work to enhance the quality of life of senior housing residents.This is accomplished by determining service needs, providing access to the entire service system...Show moreLast updated: 8 days ago
Director of Social Services

Director of Social Services

Public Health Management CorporationPhiladelphia, PA, US
Full-time
PHMC is proud to be a leader in public health.PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment. We will offer the Covid-19 vaccinatio...Show moreLast updated: 30+ days ago
  • Promoted
Social Services Coordinator

Social Services Coordinator

Communities In Schools of Philadelphia IncPhiladelphia, PA, US
Full-time
School based case manager to work at various sites for teen mothers and fathers.Year round position, home visiting required.Show moreLast updated: 8 days ago
Director of Guest Services

Director of Guest Services

SOFITELPhiladelphia, PA, US
12 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Job Description

We are seeking a qualified, service-minded leader to create unforgettable guest experiences!

As a  Director of Guest Services , you will drive luxury, operational success while inspiring a dynamic Front Office team to include Agents, Concierge, and Bell Desk Guest Services professionals.

Director of Guest Services

What’s in it for you :

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing :

  • Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission. Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
  • Directing and coaching the whole Front Office team in an effort to drive and improve performance continually to deliver luxury guest service and financial profitability.
  • Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in / check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop your team's performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Implement and monitor all Sofitel Brand Standard programs and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Run and complete daily reports, analyze data and make decisions based on data
  • Resolve all guest issues and concerns to guest satisfaction
  • Provide managerial support to other Rooms Division Leaders in daily operational duties.
  • Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.
  • Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
  • Maintain employee morale and create programs to reward and maintain engagement in your team.
  • Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.
  • Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings
  • Qualifications

    Your experience and skills include :

  • A passion for everything Guest Service and luxury customer service.
  • Minimum of 4 years of previous Guest Service / Front Desk management experience in a luxury hotel setting preferred. Previous experience in a similar role preferred!
  • Knowledge of Opera Cloud / Opera Property Management System is an asset.
  • Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively.
  • An ability to work under pressure while maintaining a sense of poise and professionalism.
  • A can-do, positive attitude that enables, empowers and inspires others
  • An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
  • A desire to learn and grow and a fast paced, challenging, exciting environment
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Additional Information

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.