POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests. The Director of Human Resources is responsible for the successful management of all areas in the Human Resources Department including onboarding, employee relations and property responsibilities for employee benefits while providing guidance and support to the senior leadership team in the operating of the property.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

• Ensure at all times operating principles are being adhered to : Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Use the “WE CARE” formula to deliver the best experience to our guests : Welcome – We treat strangers like friends and friends like family. Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations. Comfortable – We provide a safe, relaxing, and inviting environment. Appreciated – We recognize the full value of our guests. Respected – We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity. Entertained – We strive to deliver a valuable, enjoyable, and delightful experience.
• Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
• Ensure the overall efficient and effective operation of all areas of responsibilities.
• Oversee all training and on-boarding efforts administered by the Employee Onboarding Manager.
• Serve as the direct contact for the Isle Clinic, including overseeing the budget for Clinic and Wellness incentives.
• Oversee and ensure that all local, state and federal employment laws, regulations, and company guidelines are followed, including but not limited to : hiring, termination, Federal Labor Standards Act, USERRA, FMLA, ADA; and any other applicable laws.
• Oversee the employee relation efforts administered by the Employee Relations Manager.
• Work with Employee Relations Manager to develop and maintain good community relations through ongoing staff involvement and participation with local agencies and events.
• Provide guidance to all levels of employees regarding policy, procedure; and employee relations opportunities or issues.
• Develop and monitor budgets for Human Resources and Community Development.
• Respond to all legal inquiries relating to human resources in a timely fashion.
• Complete project assignments at the property, regional and corporate-wide level as directed by the property Vice President / General Manager and / or the Corporate HR Team.
• Manage and administer policies and procedures as described in the employee handbook and all property and department procedures. Ensure effective management of all areas of disciplinary and performance documentation.
• Serve as a key member of the property senior management operating committee through participating in the strategic management of the property including providing direction in organizational change and culture, interpreting business information; and providing input to improve operations.
• Develop HR staff through interviewing, hiring, coaching; and evaluating of HR employees.
• Review opportunities and collaborate with senior property management to effectively improve employee quality and reduce turnover.
• Design and manage analytics to track and improve the areas of onboarding, diversity, engagement and retention.
• Performs other duties as assigned.

PHYSICAL / MENTAL DEMANDS AND WORK ENVIRONMENT

The physical / mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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MINIMUM QUALIFICATIONS

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