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Director patient experience Jobs in Atlanta, GA

Last updated: 9 hours ago
Corporate Director, Quality & Patient Safety

Corporate Director, Quality & Patient Safety

Emory HealthcareAtlanta, GA
Full-time
Corporate Director of Quality & Patient Safety.This leadership role requires expertise in quality management, patient safety, data analytics, and quality and performance improvement to drive excell...Show moreLast updated: 4 days ago
  • Promoted
Experience Partner - Growth Lead - Retail (Associate Director)

Experience Partner - Growth Lead - Retail (Associate Director)

Cognizant Technology SolutionsAtlanta, GA, US
$160,000.00–$170,000.00 yearly
Full-time
Experience Partner - Growth Lead - Retail (Associate Director).Introducing Cognizant Moment : https : / / www.Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative le...Show moreLast updated: 1 day ago
  • Promoted
DIRECTOR OF NURSING (DON) - LTC EXPERIENCE REQUIRED

DIRECTOR OF NURSING (DON) - LTC EXPERIENCE REQUIRED

St. George VillageGA, United States
Full-time
George Village, Roswell's first senior living Life Care community, we're proud to offer a welcoming environment that embraces individuals of all faiths-or no faith at all.Here, we foster a culture ...Show moreLast updated: 1 day ago
  • Promoted
DIRECTOR OF CARE COORDINATION AND PATIENT EXPERIENCE

DIRECTOR OF CARE COORDINATION AND PATIENT EXPERIENCE

PruittHealthGA, United States
Full-time
The primary purpose of the Director of Care Coordination and Patient Experience is to support the facility level Senior Care. Partners in ensuring that residents within the organizations skilled nur...Show moreLast updated: 3 days ago
  • Promoted
Director, Web Experience

Director, Web Experience

ABM IndustriesAtlanta, GA, United States
Full-time
The Director of Web Experience will be the architect of ABM's web ecosystem, leading web strategy, design, UX, and organic search growth across our digital properties. Webflow is our core platform, ...Show moreLast updated: 1 day ago
  • Promoted
  • New!
DIRECTOR, WEB EXPERIENCE

DIRECTOR, WEB EXPERIENCE

ABM Industries, Inc.GA, United States
Full-time
The Director of Web Experience will be the architect of ABM's web ecosystem, leading web strategy, design, UX, and organic search growth across our digital properties. Webflow is our core platform, ...Show moreLast updated: 9 hours ago
  • Promoted
PATIENT COORDINATOR

PATIENT COORDINATOR

Aspen DentalGA, United States
$17.00–$18.00 hourly
Full-time
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competiti...Show moreLast updated: 4 days ago
Member Experience Director

Member Experience Director

YMCA of Metro AtlantaGA, US
Full-time
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits servi...Show moreLast updated: 30+ days ago
  • Promoted
Patient Coordinator

Patient Coordinator

Atlanta Dental CenterAtlanta, GA, United States
Full-time
Expanding fast - Looking for a dedicated, expansion-driven.The Atlanta Dental Center has been serving patients in Atlanta for over 33 years. We offer a high-pace clinical environment with the latest...Show moreLast updated: 1 day ago
  • Promoted
Solution Director, Member Experience - Health Plan

Solution Director, Member Experience - Health Plan

Press GaneyAtlanta, GA, US
$130,000.00–$160,000.00 yearly
Full-time
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understan...Show moreLast updated: 10 days ago
SYSTEMS DIRECTOR OF PATIENT DINING - ATLANTA, A

SYSTEMS DIRECTOR OF PATIENT DINING - ATLANTA, A

Morrison HealthcareAtlanta, Georgia, United States of America
Full-time
Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability...Show moreLast updated: 30+ days ago
  • Promoted
DIRECTOR PATIENT ACCESS

DIRECTOR PATIENT ACCESS

Children's Healthcare of AtlantaGA, United States
Full-time
Note : If you are CURRENTLY employed at Children's and / or have an active badge or network access, STOP here.Submit your application via Workday using the Career App (Find Jobs).Children's is one of ...Show moreLast updated: 1 day ago
  • Promoted
Patient Experience Agent

Patient Experience Agent

VirtualVocationsDecatur, Georgia, United States
Part-time
A company is looking for a Patient Experience Agent (Remote / Part-Time).Key ResponsibilitiesProvide outstanding customer support to membersHandle calls from members and complete the intake processMa...Show moreLast updated: 5 days ago
Patient Experience Coach RN-Days

Patient Experience Coach RN-Days

Grady Health SystemAtlanta
Grady Health System offers many career paths for your professional growth.Whether you have many years of experience or are in the early stages of your career, you can find a rewarding position at G...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Patient Liaison

Patient Liaison

PrenuvoAtlanta, GA, US
$20.00–$25.00 hourly
Full-time
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care.Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing...Show moreLast updated: 14 hours ago
Senior Director, Service Experience

Senior Director, Service Experience

VISAAtlanta, GA
$154,500.00–$255,650.00 yearly
Job Description And Responsibilities.The Senior Director of New Service Experience will lead a who are responsible for designing and enabling client centered, scalable, service models for new Visa ...Show moreLast updated: 30+ days ago
  • Promoted
Patient Coordinator

Patient Coordinator

Wave Dental ProfessionalsAtlanta, GA, US
Full-time
Patient Coordinator creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients in a friendly manner, schedules appointments,...Show moreLast updated: 12 days ago
  • Promoted
Patient Care Coordinator

Patient Care Coordinator

Upperline HealthAtlanta, GA, United States
Full-time
Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care.Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers...Show moreLast updated: 1 day ago
National Patient Safety Quality Management Director

National Patient Safety Quality Management Director

International SOS Government Medical ServicesAtlanta, Georgia, United States
$206,000.00 yearly
This Position is Contingent on Contract Award.The National Patient Safety Quality Management Director (NPSQMD) provides director level management, expertise and oversight of a comprehensive quality...Show moreLast updated: 29 days ago
Corporate Director, Quality & Patient Safety

Corporate Director, Quality & Patient Safety

Emory HealthcareAtlanta, GA
4 days ago
Job type
  • Full-time
Job description

Description

The Corporate Director of Quality & Patient Safety is responsible for developing and implementing enterprise-wide quality improvement and patient safety programs to enhance healthcare outcomes and foster a culture of safety. This leadership role requires expertise in quality management, patient safety, data analytics, and quality and performance improvement to drive excellence across multiple facilities. He / she will foster a culture of safety, accountability, and continuous improvement across all levels of the organization. He / she will collaborate with executive leadership to set priorities and integrate quality initiatives into operational plans.

Reports to : Vice President, Quality & Patient Safety, Emory Healthcare

Quality & Performance Improvement

  • Oversee quality measurement, performance benchmarking, and process improvement efforts.
  • Utilize methodologies such as Lean, Six Sigma, and PDSA to drive efficiency and effectiveness.
  • Lead hospital-wide initiatives to reduce hospital-acquired conditions (HACs), preventable errors, and readmissions.

Patient Safety

  • Develop and oversee enterprise-wide patient safety programs to minimize adverse events.
  • Conduct root cause analyses (RCA), failure mode and effects analyses (FMEA), and proactive risk assessments.
  • Implement Just Culture principles and high reliability principles to encourage transparent reporting and learning from errors.

    • Regulatory Compliance & Accreditation

  • Ensure compliance with regulatory and accreditation standards (The Joint Commission, CMS, OSHA, to ensure a culture of safety
  • Implement and monitor policies to comply with national, state and local quality mandates.

    • Data Analytics & Reporting

  • Analyze quality and safety data to identify trends, risks, and opportunities for improvement.
  • Provide regular reports to leadership, governing boards, and external agencies.
  • Lead implementation of technology solutions to improve data collection and reporting accuracy.

    • Education & Stakeholder Engagement

  • Develop and lead training programs on quality improvement and patient safety best practices.
  • Collaborate with physicians, nurses, and frontline staff to drive engagement in safety initiatives.
  • Serve as a subject matter expert in quality and patient safety for internal and external stakeholders.

    • Minimum Qualifications & Requirements :

    Education & Experience

  • Master’s degree Healthcare Administration, Public Health, or a related field required.
  • Minimum of 5–7 years of experience in healthcare quality and patient safety within a health system with at least 3-5 years in a leadership or management role.

    • Certifications (Preferred but not required)

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Patient Safety Officer (CPPS)
  • Lean Six Sigma Green Belt or Black Belt

    • Skills & Competencies

  • Strong knowledge of quality improvement methodologies, healthcare regulations, and accreditation standards.
  • Proven ability to lead multidisciplinary teams and drive large-scale initiatives.
  • Exceptional problem-solving, analytical, and communication skills.
  • Proficiency in data analytics tools and quality reporting systems.

    • Additional Details

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

    ACCOMMODATIONS : EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.

    PHYSICAL REQUIREMENTS : (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

    ENVIRONMENTAL FACTORS :  Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to : Blood-borne pathogen exposure; Bio-hazardous waste Chemicals / gases / fumes / vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot / Cold Temperatures; Indoor / Outdoor conditions; Latex; Lighting; Patient care / handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

    Financial Benefits

  • Competitive Pay
  • Retirement planning and counseling
  • 403(b) fixed employer-based contribution
  • 403(b) retirement plans with 4% or 5% match based on years of service
  • 457(b) plan for eligible employees
  • Student loan repayment benefit
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance and supplemental life option
  • Long-term care insurance option
  • Hospital indemnity option
  • Auto and home insurance discounts
  • Identity protection insurance
  • Employee hardship donation program
  • Credit Union memberships
  • Financial tools, resources and webinars to help with budgeting

    • Health and Wellness BenefitsMedical and Dental Plans

  • Three medical plan options including behavioral and preventive care coverage
  • Health Savings Accounts / Flexible Spending Accounts
  • Tier Zero Prescription benefits
  • Two dental plan options
  • Vision plan
  • Infertility benefits
  • Emory Eye Center and Emory Vision Center discounts
  • Emory Aesthetic Center discounts

    • Wellness Programs

  • Employee Assistance Program – assistance with relationships, life events, challenges, daily living needs
  • Healthy Emory wellness program with incentives
  • Discounts at Emory wellness / fitness centers
  • Other fitness center discounts
  • Diabetes prevention program
  • Wellness challenges
  • Know Your Numbers kiosks

    • Childcare Resources

  • Discounts
  • Placement assistance
  • Back-up and emergency care options
  • Emory Healthcare childcare co-op / app
  • Access to Emory student job network