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Disaster response Jobs in Charlotte, NC
Incident Response Analyst I
FlexentialCharlotte Corp, NC- Promoted
RN CLINICAL NURSE II - STAFFING RESPONSE TEAM
UNC HEALTHNC, United StatesParamedic - Disaster Response
International SOSNC, USDisaster Relief Call Center Representative
Mass MarketsNC, USCybersecurity Incident Response Coordinator
NikSoft Systems Corp.Remote, NC, USAIncident Response & Management Manager
Bank of AmericaCharlotte- Promoted
Laborer / Field Service Technician-HAZMAT & Emergency Response : I
Clean HarborsCharlotte, NC, United StatesLead Analyst, Information Security (Incident Response Team)
Lowe's CompaniesLowe's Charlotte Technology HubSenior Advisor, Incident Response Consultant
SecureWorks US (1315)Remote, North Carolina, United StatesTechnical Support Engineer - Cybersecurity Incident Response
MicrosoftCharlotte, North Carolina, United StatesDisaster Restoration Sales Associate
Rainbow InternationalNC, CharlotteDisaster Relief Project Manager
JBW FederalStatewidw, NC, USAAgile Product Owner - Cyber Defense and Response
Ally601 S. Tryon Street, NC, United StatesDisaster Relief Call Center Representative
MCI, LCNC, USManager, Business Continuity and Disaster Recovery - Hybrid
XPOCharlotte, NC, US- Promoted
Director of the Operational and Disaster Medicine Division and Fellowship
Atrium HealthCharlotte, NC, USSupervisor, Disaster Services
American Red CrossNC, USAdvisor, Emergency Operations, Hurricane Response (P3)
Save the ChildrenNC, USIncident Response Analyst I
FlexentialCharlotte Corp, NC- Full-time
Job Description :
Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments
A strong combination of technical analysis, troubleshooting, documentation skills, quick and friendly communication is vital to the IT Specialist role.
Key Responsibilities and Essential Job Functions
- Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets.
- Establish friendly initial communications to customers to let them know we hear and understand what the request / incident, and set concise and clear expectations to the customers’ requests and incidents in a prompt manner
- Document resolution and proactive status updates to technical issues clearly for customers and team members
- Works closely with our Level 2 support team to stay current on technology trends and information technology concepts
- Collaborate with customers and teammates to determine improvement areas in capabilities and processes
- Resolve customer requests and incidents with a high sense of urgency and ownership
- Be a team player focused on collective improvement and growth
- Align to ITIL best practices
- High paced work environment, where our system administrators will need to prioritize workloads.
- Effectively works with vendors to create resolution
Required Qualifications
Preferred Qualifications
Remote Desktop, SSH, FTP
Physical Requirements
Hourly Pay Range
Benefits of working at Flexential