Dispatcher Jobs in Fontana, CA

Position Information

The University of California Riverside seeks motivated applicants interested in serving the public by becoming a Police Dispatcher for the UC Riverside Police & Campus Safety Department. Under supervision, the Police Dispatcher is an entry-level position that will perform various duties involved in operating the emergency services systems and various communication devices and will receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, fire, and other services.

• Please be advised that a typing exam will be required as part of the recruitment process.

The full salary range for the Dispatcher is $31.24 - $41.66 per hour. However, the expected pay scale for this position is up to $37.50 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and / or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education

Education Requirements

License Requirements

Certification Requirements

Experience Requirements

Minimum Requirements

Willing to work rotating shifts with changing days off in a 24-hour / 7 day operation. The ability to learn policies and procedures of receiving, processing, and dispatching emergency calls. Demonstrate the ability to understand and follow oral and written instructions. Apply knowledge and reasoning to make prompt and effective decisions quickly in both routine and non-routine situations. Analyze situations carefully and adopt effective courses of action. Receive requests for police, fire, or other emergency services over the phone, answer 9-1-1 calls, alternate emergency, and business calls. Monitor agency radio frequencies to be aware of incidents elsewhere that may affect operations.. Demonstrate the ability to to maintain accurate logs of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks. Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Speak in a clear, concise, and well-modulated voice. Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion. Ability to learn operational characteristics of communications equipment and tools used in the area of emergency dispatch. Learn streets, buildings, boundaries, and districts which represent geographical areas of responsibility within the University. Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications. Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes. Learn basic communication rules and regulations governing the operation of radio transmitting and receiving systems. Learn standard radio broadcasting and dispatch procedures and rules. The ability to learn principles and procedures of record keeping including maintenance and security of communications reports. Demonstrate the ability to work under pressure, exercise good judgement and make sound decisions in emergency situations. Demonstrate the ability to effectively communicate with an elicit information from upset and irate citizens.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

The University of California is an Equal Opportunity / Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit :

Employee Benefits Overview