Dog handler Jobs in Huntington Beach, CA

Customer Care Representative

Santa Ana, Ca (100% Onsite)

Contract-Hire

Payrate : $26 / hr.-$28 / hr.

Industry : Production

Summary / Objective : We are looking for an experienced Customer Care Representative to join our team. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers.

Key Responsibilities :

• Manage customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and concerns to ensure customer satisfaction.
• Provide accurate and complete information to customers to help them make informed decisions.
• Maintain customer records and update customer information in the database.
• Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
• Process customer orders and follow up with customers to ensure delivery.
• Keep up to date with product knowledge and company policies and procedures.
• Identify and escalate customer issues that require urgent attention to the relevant department.
• Contributes to team effort by accomplishing related results as needed.
• Maintains financial accounts by processing customer adjustments.

Requirements :

Education :

Working Conditions :