Drafting Jobs in San Diego, CA

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Drafting • san diego ca

Last updated: 30+ days ago

Senior Engagement Manager- DMS & Drafting Solutions

RELX Inc. CompanyCalifornia

Remote

Full-time

Senior Engagement Manager- DMS & Drafting Solutions

RELX Inc. CompanyCalifornia

30+ days ago

Job type

Full-time

Remote

Job description

About the Role

As an Engagement Manager you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software installation, as well as post-installation implementation assessment.

You will also take on additional responsibilities within DMS Drafting Solutions.

Responsibilities

Managing the overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
Ensuring projects are initiated promptly, reflecting the client’s expectations
Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
Curating product enhancement requests received from clients, manage the process of review with the product organization, and coordinate responses to clients

Requirements

Demonstrate problem-solving skills – Be able to quickly mitigate challenges so they don’t affect project outcomes

Have familiarity with Generative AI, Microsoft products, including Windows Server and Document Manage Systems such as iManage, and NetDocuments

Be proficient knowledge of HTML and XML

Have great analytical skills and an ability to collect and analyze input from multiple sources

Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules

Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients

Work in a way that works for you

We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan

Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice