Make Ready Manager
Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.
As Make Ready Manager at Billingsley Collection, you will lead the make ready operation for a 2,000+ unit community, directing a team that includes the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator. This role owns the full turn process from vacate to move-in, ensuring every apartment home is ready on schedule, on budget, and to Billingsley's standards of excellence.
Job Responsibilities
Team Leadership and Development
Supervise, schedule, train, and develop the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator
Partner with the Service Manager/General Manager on staffing needs, performance, and any disciplinary matters for the make ready team
Clear and effective communication with team members, residents, and leadership
Turn Process and Scheduling
Direct and oversee the entire make ready process, ensuring vacant units are turned on schedule to meet move-in and occupancy goals
Build and manage the make ready turn board, prioritizing units based on move-in dates, notice-to-vacate timing, and occupancy needs
Walk and assess move-out damages, charges, and turn scope
Vendor and Budget Management
Source, negotiate, and manage relationships with contractors and vendors supporting make ready turns
Maintain quality and pricing standards from vendors and contractors, verifying work before invoices are approved
Own and maintain an accurate PO system and manage make ready budget and spend
Quality Control and Inspections
Conduct final quality walks and inspections of completed units prior to move-in
Serve as the point of escalation for issues identified during resident move-in walk-throughs
Ensure shops, tools, and equipment are organized, inventoried, and properly stocked
Safety, Compliance, and Reporting
Maintain company safety standards and regulations across the make ready team
Maintain accurate records of unit turn status, costs, and timelines, and report progress to the General Manager
Other duties as assigned by the General Manager
Work schedule is based on the need of the business and could require weekends
Job Qualifications
High School Diploma, or equivalency; trade certifications a plus
3 to 5 years of experience in multifamily maintenance or make ready operations, including at least 1 to 2 years in a lead or supervisory role
Hands-on skills associated with multifamily service operations, including plumbing, electrical, HVAC, appliance, and drywall/paint repair
Yardi experience and knowledge
Proven ability to manage vendor relationships, contractor quality, and budgets
Cell phone, tools, and vehicle to complete job responsibilities
Computer skills including email, Word, and Excel
Strong leadership, coaching, and team-building skills
Positive attitude promoting teamwork and career-oriented goals
Punctual, dependable, self-starter
Ability to multitask and manage competing priorities in a fast-paced environment
Benefits and Perks
Competitive salary
Robust benefit package, including Medical, Dental, and Vision
Company-paid Life and Disability coverage
401(k) with generous company match
Employee lease discounts available
Monthly employee recognition awards
Continuing education reimbursement
Career path and growth opportunities available
Billingsley Collection is an Equal Opportunity Employer.