Ecommerce Jobs in Tempe, AZ

ECommerce Merchandising Specialist

The eCommerce Merchandising Specialist plays a critical role in the execution of online merchandising initiatives and the daily operation of Shamrock's eCommerce experience, supporting customers and internal teams through administration of the eCommerce platform and performing operational tasks critical to ensure the smooth functioning of the site. This role is responsible for set-up / testing / execution / measuring online merchandising initiatives, testing / documentation of new site features and enhancements, setup / testing for site pricing promotions, and defect troubleshooting / triage / testing, contributing to the high quality and efficiency of the online customer experience.

Essential Duties :

Responsible for set-up and configuration of online merchandising campaigns, customer onboarding flows, surveys, and site search using site administrative tools based on direction from Ecommerce Merchandising, Product, and Marketing teams.

Executes online ordering merchandising and promotional programs including creation of project plans with required dates to ensure timely and accurate implementation.

Documents requirements for online merchandising campaigns, creates test plans for pre- and post-campaign launch, and reviews / validates with all key stakeholders.

Performs pre- and post-launch testing, documents results, and determines prioritization for defect resolution for online merchandising campaigns, promotional programs, and new features and enhancements.

Monitors and triages user-reported issues from customer service, site analytics & monitoring tools, and customer feedback; partners with product, merchandising, and engineering teams to troubleshoot, plan, and execute changes needed to resolve issues.

Communicates effectively with stakeholders to track status and provide regular updates.

Assists with compiling and reporting metrics and performance of site features, campaigns, and other online merchandising strategies.

Supports Merchandising, Marketing, Product, Sales, and IT teams by creating and maintaining documentation for processes, workflows, operational procedures, and feature enhancements.

Performs other duties as assigned.

Qualifications :

Bachelor's degree in Marketing or business-related field

2+ years work experience

1+ years experience in ecommerce preferred

Strong written and verbal communication skills; detail-oriented

Ability to work effectively cross-functionally

Demonstrate a data-driven approach to problem solving and prioritization

Ecommerce platform (commercetools), site analytics (Google Analytics, Adobe Analytics), and search (Algolia) experience preferred

Experience with analytics tools and performing analysis preferred (SQL, Python, Power BI, Google Tag Manager, etc.)

Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays.

Corporate Summary : At Shamrock Foods Company, people come first our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission : At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs.

Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.