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Return authorization management and logistics processing of return shipments from customers to warehouse, including reconciling claims, invoice discrepancies, inventory variance, and product disposition. This is not a transportation role.
Work closely with Logistics, Transportation, Customer Service, and Supply Chain teams for the timely processing of customer returns.
All other duties as assigned.
REQUIRED KNOWLEDGE, EDUCATION AND / OR EXPERIENCE :
Bachelor’s degree or equivalent combination of education and experience.
Advanced Excel required
SAP experience required
The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
Works on problems of routine scope where analysis of data requires identification of predetermined solutions.
Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
Possesses general knowledge of logistics operations related to order and inventory management, and knowledge of overall logistics operations.
Is able to identify standard problems within the delivery cycle and makes recommendations for resolution and authorize standard returns or claims to ensure customer satisfaction.
Knowledge of Logistics operations, order management, and inventory control key factors for the successful candidate.
Excellent communication skills are critical when speaking with internal / external customers.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS :
This is a long term contract position based in Plano, Texas.
Due to the nature of the business, this role requires the incumbent to be onsite in the office Monday through Friday, 8 : 30 am to 5 : 30 pm
Must be able to work after-hours as needed.
May be required to travel within the United States.
Work within an office environment with occasional operations within a warehouse.