Electronics engineer Jobs in Rochester, MN

At Benchmark, we are driven by our purpose : to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary :

The program manager is responsible for the execution of customer strategies related to one or more customers including all products / programs from new product introduction through volume production. He / she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

Responsibilities :

• Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
• Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensures successful new product introduction :
• Executes to NPI standard process
• Understands and monitors S&OP
• Identifies and secures skills needed for effective transitions
• Sets appropriate expectations with customers
• Manages pricing and ECO prioritization during the process
• Understands and maintains customer product knowledge and roadmap
• Gains understanding of customer market and competition
• Establishes and monitors KPI's related to E&O, PPV and inventory turns
• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)

oEnsures appropriate attendees are well prepared for meeting, understanding data and issues

oSets meeting objectives, develops agendas and tools to accomplish objective

oPrepares internal teams for meeting

oAligns topics and presentations with customer prior to meeting

oFlexibility allowances and manages requests for pull-ins and push-outs or cancellations

oPayment terms and invoicing

oAny potential penalties from customer

oCost reduction obligations / targets and communicates to organization

oExcess and obsolete terms, recovery and escalation path as required

oWarranty terms, recall and epidemic failure qualifiers

Other information :

Customer Complexity :

Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Customer relationships are mildly complex and generally include fewer customer part numbers, and the products with lower propensity for change. Program Manager may require more oversight to resolve customer issues.

Qualifications :

Additional Specific Qualifications for this position :

Education : 4-year degree in engineering discipline or business

Geographical Location : Minnesota : Rochester

Physical Location : Rochester, MN

Shift : Shift 1

Work Schedule : M-F 0800-1700

Full Time

Export Control : This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status)or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at [email protected].