Emergency dispatcher • carmel in
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The average salary range is between $ 36,075 and $ 59,054 year , with the average salary hovering around $ 43,176 year .
The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Main Responsibilities:
Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
Serve as the primary point of contact for technicians within a geographic market or territory
Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments
Basic Qualifications:
High school diploma or equivalent
3+ years’ experience in dispatch, customer service, and/or restaurant management
Intermediate experience in Microsoft Office / Windows-based environment
Preferred Qualifications:
Ability to learn unique and proprietary software
Excellent verbal and written communication skills
Previous SAP experience
