Emergency dispatcher Jobs in North Charleston, SC

Position Overview : Plans the daily / weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates / time to AIS drivers; owner operators and / or fleet. Communicate and coordinate between all AIS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions :

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
• Handle driver service failures up to and including the authority to issue verbal and / or written discipline. Additionally, contact Manager / Cargo Specialist regarding the failure.
• Apply any additional charges including and notify customer service of changes.
• Track / Maintain AIS yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Oversee drivers HOS and ELD updating
• Manage roadside repair
• Oversee and manage Rail / Port pins – reservations – LFD
• Operating with a sense of urgency while handling challenging environments

Skills Required

Knowledge Required :

Supervision Received :

Operations Manager

Coordination of Others :

Drivers

Confidential Data :

Driver and Owner / Operator pay information; customer accounts; dispatch activities