Emergency management specialist Jobs in Chicago, IL

Order Management Specialist

Reports To : Customer Service Manager / Supervisor

Department : Customer Service Americas

Location : Chicago, IL

Pay Status : Salaried, non-exempt

At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories - bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.

JOB SUMMARY

Supports and works effectively with Sales, Customer Service, Marketing, Finance, Quality Assurance, and other departments to provide world class service to our customers in the food & nutrition industries. This position makes it significantly easier for our customers (external and internal) to conduct business with Glanbia by providing a single source of contact for all levels of support for our proteins, grains, flavors, nutritional ingredients, and customized solutions products. Completes all customer inquiries in a manner that meets or exceeds expectations and drives a dynamic customer experience. Plays an integral role in following the life cycle of the order and is responsible for handling complex issues throughout the order fulfillment process. Proactively identifies opportunities and suggests improvements that will benefit Glanbia and our customers. Demonstrates Glanbia's values "The Customer's Champion", "Performance Matters", "Find a Better Way", "Winning Together" and "Showing Respect".

ESSENTIAL FUNCTIONS

Responsibilities :

• Performs activities related to order management including :

Possess or develop a strong understanding of the manufacturing supply chain and contract manufacturing (CM) supply / ship process

Order status, requests to expedite / prioritize orders, special shipping instructions, contracts, credit issues, pricing discrepancies, product availability

Understand sales objectives and goals to assist with deliverables and driving revenue

Ensure customer credit support by the timely management of product return requests, damaged product claims and issuance of customer credits / debits

Confirm / acknowledge 100% of orders confirmed within 24 hours

98% of orders error free (strive for zero)

Quickly adapt to business needs and requirements as they change

Delivering on Glanbia's Values :

QUALIFICATIONS

Education, Training :

Associate's degree (Bachelor's preferred) and / or a minimum of 4 years' experience in customer service, order entry, supply chain, or related field.

Experience Required :

Previous experience in a service related field is strongly preferred.

Knowledge, Skills & Competencies :

Language, Computer & Numeracy :

TYPICAL PHYSICAL ACTIVITY

Typical Physical Activity

General office activities in a corporate setting

Typical Environmental Conditions

May be exposed to moderate noise levels (i.e. office equipment, light traffic)

TRAVEL REQUIREMENTS

Infrequent domestic travel required (up to 5%)

DISCLAIMER

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified.

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.