Emergency management specialist Jobs in Glendale, AZ

Job details

Work Location

Phoenix, AZ

State / Region / Province

Arizona

Country

Domain

Operations

Interest Group

IBPO USA

Company

IBPO USA

Requisition ID

134191BR

Job description

Order Management Specialist

Process Specialist

Onsite in Phoenix, AZ

Infosys BPM is seeking to hire a skilled and dedicated Process Specialist to support order management and customer queries for a key client program

Responsibilities :

• Manage order management and customer queries
• Manage status, issues, changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager
• Become the Subject Matter Expert for all CX activities
• Be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
• Owns backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time
• Works with internal team members across client systems and acts as SME, trainer and escalation point for CX Pod team on tools and processes

Basic Qualifications :

Preferred Qualifications

Note : Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model :

This role is a hybrid work model and will work from the office 2-3 per week onsite in the client's Phoenix, AZ location.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE : INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity / Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.