Employee relations manager • memphis tn
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GOSSETT MOTOR CARS | West Tennessee
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.
This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry.
We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.
As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises.
This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.
We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.
Answer and manage incoming sales calls professionally and efficiently
Schedule and confirm customer appointments
Respond to all sales leads in a timely and consistent manner
Provide accurate, basic vehicle and dealership information
Communicate with customers using integrity, professionalism, and care
Route calls and inquiries to the appropriate team members when needed
Develop strong product knowledge across multiple automotive brands
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to multitask and work effectively in a fast-paced environment
Professional demeanor and customer-first mindset
Team-oriented, supportive work environment
Clear advancement and career-growth opportunities
Affordable medical insurance plans
Paid vacation (3 weeks)
Employee vehicle purchase program
On-site mobile health clinic
