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Engineering Jobs in Rochester ny

Last updated: 13 hours ago
  • Promoted
Support Engineering Manager

Support Engineering Manager

Canonical - JobsRochester, NY, US
Full-time
Show moreLast updated: 30+ days ago
Engineering Inspection Technician

Engineering Inspection Technician

Acara SolutionsRochester, NY, US
USD19.87–USD35.62 hourly
Show moreLast updated: 16 days ago
  • Promoted
Director, Software Engineering

Director, Software Engineering

Butler / Till Media Services, IncRochester, NY
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Engineering Manager

Engineering Manager

PMB Talent PartnersRochester, New York, USA
Show moreLast updated: 21 days ago
Marine Coastal Engineering Director, Kiewit Infrastructure Engineering

Marine Coastal Engineering Director, Kiewit Infrastructure Engineering

KiewitRochester, NY, US
USD10 hourly
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Show moreLast updated: 30+ days ago
  • Promoted
Water / Wastewater Engineering Manager

Water / Wastewater Engineering Manager

RambollRochester, NY
Full-time
Show moreLast updated: 3 days ago
  • Promoted
SYSTEMS ENGINEERING LEAD

SYSTEMS ENGINEERING LEAD

CONTACT GOVERNMENT SERVICESRochester, NY, United States
USD112000–USD144000 yearly
Full-time
Show moreLast updated: 2 days ago
Scientist, Systems Engineering

Scientist, Systems Engineering

CuberfeedRochester
GBP70000 yearly
Show moreLast updated: 30+ days ago
Packaging Engineering Co-op

Packaging Engineering Co-op

IDEX CorporationRochester, New York
Full-time
Show moreLast updated: 9 days ago
(Engineering NY) Sr. Civil Engineering Project Manager

(Engineering NY) Sr. Civil Engineering Project Manager

DDS CompaniesRochester, NY, US
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Show moreLast updated: 30+ days ago
  • Promoted
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Software Engineering Manager

Software Engineering Manager

L3HarrisRochester, NY, United States
USD112500–USD209500 yearly
Full-time
Show moreLast updated: 13 hours ago
  • Promoted
Civil Engineering Project Manager

Civil Engineering Project Manager

Haley & AldrichRochester, NY
USD95000–USD120000 yearly
Full-time
Show moreLast updated: 3 days ago
Engineering Manager

Engineering Manager

Latitude IncRochester, New York, United States, 14603
Full-time
Show moreLast updated: 17 days ago
Analyst - Gas Engineering

Analyst - Gas Engineering

IberdrolaRochester, NY, United States
USD62000–USD90000 yearly
Show moreLast updated: 23 days ago
  • Promoted
Biomedical Engineering Internship

Biomedical Engineering Internship

TRIMEDXRochester, NY, United States
Internship
Show moreLast updated: 5 days ago
Electrical Engineering Intern

Electrical Engineering Intern

ColliersRochester, New York
USD15–USD26 hourly
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Show moreLast updated: 30+ days ago
Engineering Technician C

Engineering Technician C

L3Harris TechnologiesRochester, NY
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Show moreLast updated: 30+ days ago
Engineering Change Specialist

Engineering Change Specialist

MKS InstrumentsRochester, NY, United States
Show moreLast updated: 30+ days ago
Senior Engineering Specialist

Senior Engineering Specialist

Cynet SystemsRochester, NY
USD42–USD47 hourly
Show moreLast updated: 30+ days ago
Engineering Sr. Spec. L4

Engineering Sr. Spec. L4

MassGenicsRochester, New York
USD40–USD45 hourly
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Show moreLast updated: 30+ days ago
Support Engineering Manager

Support Engineering Manager

Canonical - JobsRochester, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes : customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

Key responsibilities

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

Required skills and experience

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Additional skills that you might also bring

  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products
  • About Canonical

    Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

    We offer :

  • 100% work-from-home
  • Learning and development
  • Competitive salary
  • Recognition rewards
  • Annual leave
  • Priority Pass for travel
  • We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

    LI-Remote