Enterprise data architect Jobs in Fremont, CA

Job Title: Contact Center Architect (AWS Connect)
Duration: 6-12 months
Location: Remote Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Skills :
Top Skills Required : 1. AWS Connect 2. AWS Connect Q 3. Contact Center technologies Role Summary
We are seeking a Senior Amazon Connect Architect to own the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands on architect role, not L2/L3 support.
The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations. Key Responsibilities
Serve as primary architect & SME for Amazon Connect across multiple global regions
Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)
Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration
Lead integrations with:
o ServiceNow CTI (CTA)
o AWS Lambda, DynamoDB, Kinesis, S3, Redshift
o Lex, Polly, Contact Lens
o WebRTC voice/video channels
Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)
Ensure security, IAM, compliance, and audit alignment with enterprise standards
Own production stability, incident analysis, and resiliency improvements
Lead global KT sessions, mentor engineering and operations teams
Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations Mandatory Skills & Experience
10+ years overall experience in Contact Center
Deep, hands on Amazon Connect experience (architecture + production)
Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3
Proven ServiceNow CTI integration experience
Experience supporting enterprise, multi region contact center platforms
Ability to operate as a client facing architect & escalation point Strongly Preferred
Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics)
WebRTC or digital channel integrations
AWS cost optimization and pricing model knowledge
Experience working with AWS TAMs / solution architects Certifications (Preferred)
Amazon Connect Communications Specialist
Amazon Connect Developer
AWS Certified Solutions Architect (Associate or higher) ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.