Entry level medical office Jobs in Washington, DC

The Department of Neurosurgery is a seeking a Medical Office Coordinator / Medical Assistant who will coordinate the day-to-day activities of a multi-faceted medical / research and academic practice to ensure a smoothly functioning office and exemplary patient relations. Serves as Medical Office Coordinator / Certified Medical Assistant for the Johns Hopkins Neurosurgery Clinic. Resolve patient problems third-party issues (including insurance and partner clinics) and refer patients to appropriate resources.

Offers friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Clinic. Maintains accurate and detailed information on each patient to facilitate a successful patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, and check-in. Works with others in a team environment exhibiting professionalism and exemplary customer service skills.

Specific Duties & Responsibilities

Medical Office Coordinator

• Collects patient information and assessment data.
• Obtains and records patient’s vital signs : temperature, pulse, respirations, blood pressure, O2 Saturation, peak flows, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Confirms written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Assists practitioner in identified patient procedures / treatments / examinations, (preparation, positioning, supplies, equipment).
• Appropriately obtains and manages specimens, including : labeling, form completion, transport to laboratories, and log maintenance.
• Performs quality control for waived testing.
• Recognizes emergency situations, implements emergency procedures according to clinic guidelines, administers first aid including CPR and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed.
• Schedules patients for new and returns appointments, medical examinations, procedures and consultations.
• Provides high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
• Creates processes and systems to ensure high level of service to patients.
• Proactively seeks to schedule / reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).
• Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit.
• Resolves and / or elevates any patient problems if proactive and timely manner.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolves third party issues.
• Demonstrates understanding and sensitivity to diversity.
• Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations / recommendations to ensure patient expectations are exceeded.
• Prints and mails directions, maps, fee schedules, doctor’s notes, test results, and other Clinic specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Obtains and / or verifies patient's demographic data by phone or in person.
• Confirms appointments by telephone and / or mail. Fills vacancies due to cancellations.
• Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Assists patients or family members with the completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information or assistance.
• Sends correspondence to referring physicians when patients cancel or now shows, also sends thank you letters for patient referrals.
• Answers phones and provides routine information to callers.
• Maintains e-mail group for the clinic and distributes correspondence to the appropriate staff member of physician within the clinic.
• This role also requires cross training on Surgical Coordinator duties and to assist when an emergency or coverage needed arises.
• Other duties assigned by the Manager.

Medical Assistant

Minimum Qualifications

Preferred Qualifications

Classified Title : Medical Office Coordinator / Medical Assis

Job Posting Title (Working Title) : Medical Office Coordinator / Medical Assistant

Role / Level / Range : ATO 40 / E / 02 / OD

Starting Salary Range : Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commensurate with experience)

Employee group : Full Time

Schedule : M-F 8 : 30 am - 5 : 00 pm

Exempt Status : Non-Exempt

Location : Hybrid / School of Medicine Campus

Department name : SOM Neuro Sur Spine

Personnel area : School of Medicine

Total Rewards

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife /

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines :

JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more :

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https : / / www.hopkinsmedicine.org / coronavirus / covid-19-vaccine / and all other JHU applicants should visit https : / / covidinfo.jhu.edu / health-safety / covid-vaccination-information / .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note : Job Postings are updated daily and remain online until filled.