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- Promoted
Customer Service Representative
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Impact Floors of Texas LLCCarrollton, TX, United StatesCall Center Representative
2nd Shift - 9 : 30am - 7pm
Job Posting Description
Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.
Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!
Impact Property Solutions is searching for a Customer Service Representative to act as the company's voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.
Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answer incoming calls in a professional, courteous and friendly manner.
- Responds to caller's general information requests and / or inquiries.
- Takes accurate customer orders and follow through necessary process.
- Processes installation and repair orders in an accurate and timely manner.
- Enter Floor plans, pricing, and other customer information for new and existing accounts.
- Provide timely response to request for information including returning all calls as quickly as possible.
- Resolve or escalate customer issues, received via phone or email.
- Exceed internal and external customer expectations for quality and service.
- Responds to department email in a professional and timely manner.
- Makes updates to orders in the system
- Other duties as assigned.
Competencies
Requirements
Education and Work Experience Requirements
Benefits
Physical Requirements
Salary Description
Hourly