Est Jobs in USA

Job Description

Job Description

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description :

This is a Full-Time, Hourly role, Monday-Friday 8 : 30-5 : 30 EST.

Title : Admissions Coordinator (EST)

Reports to : Director, Central Intake

Department / Location : Remote but we are only considering candidates in EST.

FLSA Status : Exempt

Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Summary :

The Admissions Coordinator at Guidelight Health, reporting to the Director of Central Intake, will play an integral role in ensuring timely access to quality care for clients in need of Partial Hospitalization or Intensive Outpatient Services. As the first point of contact for prospective clients and referring providers, this individual will manage inbound and outbound referrals, assess client needs, and guide them through the intake process with expertise, empathy, and efficiency. Serving as a key connector between Guidelight and the broader referral community, this individual will be deeply knowledgeable about our programmatic offerings, proactively engaging clients and referral partners, educating them on care options, verifying benefits, and coordinating closely with Intake Therapists to schedule clinical evaluations. By setting the tone for what clients can expect from Guidelight, the Intake and Admissions Specialist plays a pivotal role in fostering trust, reducing barriers to treatment, and delivering a seamless, concierge-style client experience from the very first interaction.

Responsibilities :

• Client & Referral Access

Serve as the first point of contact for prospective clients and referring providers via phone and web.

Utilize active listening to understand referral context, uncover client needs, and establish trust.

Verify insurance eligibility and benefits for PHP and IOP services.

Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information.

Coordinate the collection and submission of relevant prior medical records from clients and referral sources.

Manage high call volumes with professionalism, confidence, and efficiency.

Qualifications :

Preferred Qualifications :

Pay Range

$25—$30 USD

Benefits & Perks

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.

As a Guidelight teammate, working 32+ hours per week, you'll enjoy a comprehensive benefits package, including :