Events assistant Jobs in Lynn, MA

Assistant Banquet And Events Manager

Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspirationwhere every day is a first.

The Assistant Banquet and Events Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business. The Assistant Banquet and Events Manager is responsible for assisting in the management of all aspects of the operation of the Banquet department, and for assisting in ensuring successful events and functions in banquet operations. He/she is responsible for reducing employee turnover; maintaining revenue and payroll budgets; and meeting budgeted productivity while keeping quality consistently high. The Assistant Banquet and Events Managers is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Responsibilities include preparing Banquet Event Orders (BEOs) as per client needs, preparing and submitting required reports in a timely manner, following up on all turnovers within 24 hours via telephone and written correspondence, responding to requests by Meeting Planners immediately, creating, managing, and updating rooming lists and VIP lists as required for group business, maintaining trace file as needed, using the Partnership Agreement to meet client needs, having comprehensive knowledge of all operational departments within the hotel, interacting with outside planners and vendors for event setup, maintaining pricing integrity and proposing upscale menus for clients, supervising proper tabulation of all banquet checks and ensuring that all checks are presented to guests for signature, managing existing accounts and following up with client re-solicitation to capture future business, working closely with Sales Managers and keeping them informed of issues as they arise, managing the function book and adjusting space in order to ensure maximum potential revenue, being visible on the floor and assisting as needed during functions, actively being involved in and/or conducting departmental and hotel training to maintain standards of service, planning and executing holiday and special events in conjunction with the Director of Sales and Marketing, preparing and conducting banquet department personnel interviews and following hiring procedures according to Highgate Hotel International SOP's, ensuring that hourly banquet associates are trained and understand the prime directives of the department, monitoring Banquet Event Orders to ascertain equipment needs and to comprehend business flow, assigning associates to functions and room set-ups to maximize efficiency, responding to guest complaints in a timely manner, keeping immediate supervisor fully informed of all problems or matters requiring his/her attention, assisting in preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, and quarterly action plans, ensuring compliance with all local liquor laws, and health and sanitation regulations, ensuring compliance with SOPs, ensuring compliance with requisition procedures, supervising all hourly banquet associates, conducting staff performance reviews in accordance with Highgate Hotel standards, knowing meeting room setups, maximum capacity, and capabilities for each type, using feedback from Meeting Planner evaluations to improve service and quality, understanding and being able to prepare payroll information and reports, ensuring consistency with departmental opening and closing procedures, conducting pre-shift meetings when appropriate and communicating all relevant pass-on information, maintaining a professional working relationship and promoting open lines of communication with managers, employees, and other departments, carrying a phone with a Relay option at all times, operating mobile phones and Relay devices efficiently and professionally in communicating with hotel staff, ensuring the proper use of radio etiquette within the department, ensuring overall guest satisfaction, and performing additional tasks assigned by management to enhance the guest experience.

Qualifications include at least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience, proficiency in Windows, Company approved spreadsheets and word processing, flexible and long hours sometimes required, medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner, ability to listen to, understand, and clarify concerns raised by employees and guests, ability to multitask and prioritize departmental functions to meet deadlines, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attendance at all hotel required meetings and trainings, regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel, high standard of personal appearance and grooming in line with luxury hospitality expectations, compliance with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, ability to handle problems, including anticipating, preventing, identifying, and solving problems as necessary, ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives, ability to cross-train in other hotel-related areas, detail-oriented and capable of handling confidential information, and maintaining a warm, friendly, and polished demeanor at all times.