Executive director Jobs in Minneapolis, MN

This position is responsible for managing and supervising the financial, programmatic, operational, marketing, and all other business functions of the Assisted Living community. This position is ultimately responsible for 24 / 7 oversight of community operations. This position is for communities of 200+ units.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

80 Hours Per Pay Period, Salaried and part of Manager on Duty Rotation.

Opened in 2020, the Pillars of Prospect Park Senior Living is conveniently located off the light rail transit station, close to the metro bus, and near the University of Minnesota campus in vibrant Minneapolis, MN. The Pillars of Prospect Park features Independent, assisted living and memory care in their two buildings making up this vibrant community. The community also encompasses an Intergenerational on-site Child Care Center. Come join our team of dedicated employees who share in our mission to help our seniors heal, discover, and educate for longer healthier, more meaningful lives.

Responsibilities / Job Description

Creates and maintains a high performing leadership team within the community :

• Develops performance and operational goals with department directors.
• Provides ongoing support to and encourages professional development of the department directors.
• Assesses directors’ performance and provides regular feedback. Addresses performance issues promptly and effectively.
• Promotes staff understanding of the roles they play in the accomplishment of the goals of the community and provides supportive feedback on a regular basis.
• Conducts and / or ensures completion of accurate scheduling and payroll activities for employees.
• Develops annual budget and monitors monthly activity.
• Supports department directors with developing budget and financial goals.
• Meets monthly with department directors to review financial performance and assure budget compliance.
• Reviews and monitors monthly financial statements with Ebenezer Corporate office.
• Plans and implements changes in strategy of generating revenue and / or managing expenses in response to current financial performance.
• Oversees monthly billing process for residents / tenants.
• Issues resident / tenant statements with accuracy.
• Answers billing questions from residents / tenants / responsible parties.
• Collects and tracks resident / tenant payments.
• Provides complete and timely information to the accounting department.
• Establishes and supports an environment conducive to the provision of quality services and high-level customer satisfaction :
• Is highly engaged with residents and families.
• Meets regularly with appropriate tenant / resident committees.
• Responds effectively to resident or family concerns including managing the grievance resolution process.
• Routinely conducts and / or reviews satisfaction surveys.
• Consistently demonstrates excellent customer service and holds all employees to the same standard.
• Develops and implements QAPI program to ensure quality of care and risk management activities are in play.
• Oversees the hiring, onboarding, training and overall employee experience of staff at the site.
• Oversight of employee training compliance with regulations and Ebenezer policies.
• Acts as liaison for ownership if in a managed community, interacting with them verbally and in writing, ensuring they are kept up to date with the current status of the building operationally and financially in a predetermined cadence and as needed in between.
• Supports the development of a sales and marketing plan and other programs aimed at sustaining strong occupancy / census goals :
• Supports sales and marketing staff in the development and implementation of effective sales and marketing strategies.
• Monitors and drives strategy surrounding occupancy / census data.
• Monitors customer satisfaction levels and follow-up quality improvement initiatives.
• Monitors the maintenance of the building and grounds and provides feedback / direction to appropriate staff as necessary.
• Ensures that the community is in compliance with all applicable state and federal rules and regulations.
• Manages compliance with Department of Health AL regulations and all other governmental bodies (ex : OSHA, DOL, etc).
• Manages survey process end-to-end for standard and complaint surveys conducted by Health Department officials.
• Performs other duties as assigned and directed.

Qualifications

Required :

Preferred :

If you share our commitment to quality care for older adults, there’s a place for you at Ebenezer!

EEO / AA Employer / Vet / Disabled. All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations : US-MN-Minneapolis

Requisition ID : 2024-140271

Requisition Post Information : Posted Date : 3 days ago (11 / 19 / 2024 1 : 14 PM)

Requisition Post Information : Leadership / Management / Executive

J-18808-Ljbffr