Experience Jobs in Austin tx

Hiring Requirements

Job Details

• Job Profile
• Manager, Social Experience
• Job Families for Job Profiles
• Social Media Relationship
• Worker Sub-Type
• Regular
• Worker Type
• Employee
• Time Type
• Full time
• Primary Location
• San Antonio Home Office
• 300 Concord Plaza Dr San Antonio TX 78216-6903
• Scheduled Weekly Hours

Additional Information

• Total Rewards :
• Competitive Weekly Pay
• Bonus Program with 250% Upside Potential
• Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
• Opportunities for Career Development and Growth
• Healthcare and Life Insurance Benefits
• Paid Time Off - 5 Weeks on Day 1
• Flex Weeks - Remote Work Arrangement
• Paid Corporate Holidays
• 401(k) Savings Plan with a Competitive Company Match
• Paid Parental Leave – Subject to Eligibility Requirements
• Short-Term Disability
• Long-Term Disability
• Scholarship Program - You and Your Dependents are Eligible!
• Whataburger Family Foundation (Hardship Grant Assistance)
• Discounted Meals For You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and Recognition For All You Do
• Retirement Celebration Program
• Responsibilities :
• Develops and implements social media strategy as it pertains to Whataburger’s social media accounts. Protects the brand by ensuring the team’s content meets Whataburger brand guidelines.
• Manages social media campaigns and projects and adheres to timelines. Uses business cases to develop campaign ideas and reports back on results to senior leadership.
• Promotes Public Relations and community relations activity on social media and leverages those activities and engagement to identify and pursue brand stories in conjunction with the Brand Content & Communication team.
• Collaborates cross-functionally with Whataburger, departments and external agencies to plan, build and execute social media initiatives.
• Partners with the Public Relations and Community Experience functions to promote community relations activities, share positive brand stories and execute crisis communications plans online.
• Conducts research on social media practices, emerging tools, processes and methods and assists in the development of customer interface tools.
• Develops methods for addressing customer inquiries for support teams at the Home Office and Restaurants and participates in the monthly / quarterly Customer Satisfaction Survey Results Meetings.
• Provides regular reporting and analytics to help inform content development and content strategy.
• Assumes additional responsibilities as assigned.
• Additional Job Description
• Additional Job Description
• Education :
• Bachelor’s Degree in Business or related field or any equivalent combination of education and work experience.
• Experience :
• 6+ or more years’ experience preferably in social media; 3+ years leading a social media team.
• Knowledge, Skills and Abilities
• Proficiency in MS Office Word, Excel, Outlook and PowerPoint
• Proficiency in JD Edwards preferred
• Ability to communicate, influence and negotiate decisions while motivating assigned staff
• Ability to work in a team environment
• Working Conditions / Travel Requirements :
• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational / business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary.