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Experience Jobs in Lansing, MI

Last updated: 1 day ago
  • Promoted
Head, Customer Experience

Head, Customer Experience

Kallang Alive Sport Management Co Pte. Ltd.Singapore, Michigan, Singapore
Full-time
The Singapore Sports Hub is seeking an experienced and forward-thinking Head of Customer Experience to lead the transformation of the customer experience in line with a refreshed brand promise.The ...Show moreLast updated: 4 days ago
  • Promoted
Client Experience Representative I

Client Experience Representative I

UnumLansing, MI, United States
$40,000.00–$75,600.00 yearly
Full-time
Job Posting End Date : March 14.When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solution...Show moreLast updated: 3 days ago
  • Promoted
INFANT / TODDLER TEACHER

INFANT / TODDLER TEACHER

The Learning ExperienceMI, United States
$16.00–$18.00 hourly
Full-time
Role : Infant / Toddler Teacher.Are you looking for a supportive work environment that cares about you - your growth, your passion to educate children, your creativity - then apply now - our onboard...Show moreLast updated: 1 day ago
  • Promoted
Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

The Postal ServiceLansing, MI, United States
$72,400.00 yearly
Full-time
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 millio...Show moreLast updated: 6 days ago
  • Promoted
Head of Brand and Experience

Head of Brand and Experience

CIRCLES LIFE TECHNOLOGY PTE. LTD.Singapore, Michigan, Singapore
Full-time
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands throu...Show moreLast updated: 1 day ago
  • Promoted
Manager, User Experience

Manager, User Experience

UiuxtrendSingapore, Michigan, Singapore
Full-time
We are looking for an experienced User Experience and Interface Designer to design our Corporate Banking API marketplace site. The site was launched last year in 2024 : .The ideal candidate would be s...Show moreLast updated: 4 days ago
  • Promoted
CUSTOMER EXPERIENCE MANAGER

CUSTOMER EXPERIENCE MANAGER

HOME DEPOT U.S.A., INC.Lansing, MI, United States
Full-time
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...Show moreLast updated: 8 days ago
  • Promoted
Staff Customer Experience Analyst

Staff Customer Experience Analyst

Go To ServicesLansing, MI, United States
$95,000.00–$158,000.00 yearly
Full-time
Customer Care and Success at GoTo.At GoTo, we're passionate about making IT easy for everyone.We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people ...Show moreLast updated: 7 days ago
  • Promoted
Delivery Driver - No Experience Needed

Delivery Driver - No Experience Needed

DoorDashLansing, MI, United States
Full-time +1
DoorDash is the #1category leader in food delivery, food pickup, and conveniencestore delivery in the US, trusted by millions of customers everyday. Whether you’relooking for a side hustle or a full...Show moreLast updated: 23 days ago
  • Promoted
Student Experience Associate (Mandarin Speaker)

Student Experience Associate (Mandarin Speaker)

Crimson Global AcademySingapore, Michigan, Singapore
With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures. Igniting a passion for learning that accelerates...Show moreLast updated: 7 days ago
  • Promoted
Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal Jobs SourceLansing, MI, United States
$72,400.00 yearly
Full-time
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 millio...Show moreLast updated: 6 days ago
  • Promoted
Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal SourceLansing, MI, United States
$72,400.00 yearly
Full-time
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 millio...Show moreLast updated: 6 days ago
  • Promoted
RN-HOMECARE WITH OASIS EXPERIENCE

RN-HOMECARE WITH OASIS EXPERIENCE

University Home CareMI, United States
$65.00–$120.00 hourly
Full-time
University Home Care is seeking an experienced Rn-homecare with oasis experience to join our team in Livonia, Michigan.As an Rn-homecare, you will be responsible for providing skilled nursing care ...Show moreLast updated: 4 days ago
  • Promoted
Senior Product Manager, Exchange Experience

Senior Product Manager, Exchange Experience

GeminiSingapore, Michigan, Singapore
Full-time
Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014.Gemini offers a wide range of crypto products and services for individuals and institutions in...Show moreLast updated: 4 days ago
  • Promoted
Customer Experience Coordinator

Customer Experience Coordinator

MERSLansing, MI, United States
Full-time
Assists in developing and implementing the Education Strategy to engage and educate MERS participants to prepare them for retirement, and educate employers on their retirement plan options and role...Show moreLast updated: 26 days ago
  • Promoted
WTT Head of Partnerships Experience

WTT Head of Partnerships Experience

WORLD TABLE TENNIS PTE. LTD.Singapore, Michigan, Singapore
Full-time
At World Table Tennis (WTT), we are revolutionizing the sport we love and pushing the boundaries of what's possible through world-class entertainment events and engaging fan-centric content.With an...Show moreLast updated: 4 days ago
  • Promoted
Manager, Philanthropic Experience

Manager, Philanthropic Experience

NCS National Council of Social ServiceSingapore, Michigan, Singapore
Full-time
This role reports to the Senior Associate Director of Experiential Fundraising and shares collective responsibility to advance NCSS and Community Chest’s philanthropy and engagement goals.To plan a...Show moreLast updated: 4 days ago
  • Promoted
Mail Handler - No Experience Required

Mail Handler - No Experience Required

Postal Hiring GuideOssineke, MI, United States
$72,400.00 yearly
Full-time
USPS is actively accepting applications for entry level Mail Handlers nationwide.In this position, you will be responsible for various tasks related to the movement and processing of mail within a ...Show moreLast updated: 6 days ago
User Experience Designer

User Experience Designer

Emonics LLCMichigan, United States
Role- Senior User Experience Designer.Locations : Detroit, MI (5 days work from office).Apply HCI principles to create intuitive and user-friendly interfaces across various digital platforms.Design / ...Show moreLast updated: 30+ days ago
Head, Customer Experience

Head, Customer Experience

Kallang Alive Sport Management Co Pte. Ltd.Singapore, Michigan, Singapore
4 days ago
Job type
  • Full-time
Job description

The Singapore Sports Hub is seeking an experienced and forward-thinking Head of Customer Experience to lead the transformation of the customer experience in line with a refreshed brand promise. The role will be pivotal in shaping a seamless, customer-centric experience across all touchpoints championing an omni-channel brand experience by integrating advanced technologies such as CRM platforms, customer service tools, telephony systems, and data analytics with necessary service culture and training to propel the venue experience to a global stage.

The Head of Customer Experience will drive the creation and delivery of a customer service-oriented Customer 360 data platform, ensuring that all customer interactions, from inquiries to post-event feedback, are tracked, analysed, and used to create personalized, data-driven service experiences. This role will utilize systems like Salesforce Service Cloud, Zendesk, ServiceNow, Microsoft Dynamics, Twilio, Amazon Connect, and Cisco to enhance the customer journey, ensure service excellence, and support strategic initiatives for brand alignment.

Key Responsibilities :

  • Customer Experience Strategy & Brand Alignment :

Deliver on the Brand Promise : Lead the development and execution of a customer experience strategy that aligns with the refreshed brand identity of the Singapore Sports Hub. The strategy should ensure a consistent, seamless experience across all touchpoints—whether online, in-person, or via telephony systems—reflecting the Hub’s commitment to excellence, innovation, and customer-centricity.

  • Customer Journey Mapping : Use tools like Smaply, Lucidchart, and Qualtrics to map the entire customer journey, identifying key touchpoints across digital, physical, and voice channels. Create strategies to optimize each touchpoint and remove friction, ensuring a personalized experience that supports the new brand promise.
  • Integration of Customer Service and Telephony Systems :

    • Omnichannel Service Management : Oversee the integration of telephony systems (such as Twilio, Amazon Connect, and Cisco) with CRM platforms like Salesforce Service Cloud and Zendesk. Ensure that customer service agents have a unified view of customer data from all communication channels, enabling them to provide faster, more personalized service.

  • Telephony System Optimization : Leverage advanced telephony solutions (e.g., Twilio, Amazon Connect, Cisco) to enhance customer service capabilities. Implement features like intelligent call routing, automated responses, and AI-driven support to create seamless interactions across voice and digital channels. Ensure these systems are integrated with the Customer 360 platform for real-time access to comprehensive customer profiles and histories.
  • Customer 360 Data Platform : Lead the creation and implementation of a Customer 360 data platform that aggregates all customer touchpoints—whether they interact via the website, mobile app, in-person, or via phone. This platform will provide service teams with a complete view of each customer, enabling more personalized and efficient service delivery.
  • CRM and Service Management Tools :

    • CRM Integration and Utilization : Ensure that Salesforce Service Cloud, Microsoft Dynamics, Zendesk, and other CRM tools are fully integrated with telephony systems and other service platforms. This integration will ensure that customer interactions are tracked across all channels and that service teams can provide a personalized, efficient experience based on complete customer histories.

  • Customer Interaction Tracking : Utilize CRM and telephony systems to track customer interactions across multiple touchpoints, ensuring that no customer inquiry goes unanswered, and all touchpoints contribute to a seamless customer journey. Develop strategies to optimize response times, issue resolution, and customer engagement.
  • Customer Satisfaction & Feedback Management :

    • Customer Feedback Systems : Deploy and manage tools like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score) etc. across all touchpoints to gauge the quality of customer service and gather actionable feedback. Use platforms such as Qualtrics, Medallia etc. to capture and analyze feedback from every interaction—whether online, in-person, or over the phone.

  • Real-Time Feedback Integration : Integrate feedback systems with telephony platforms (Twilio, Amazon Connect, Cisco) to capture real-time feedback after phone calls or interactions. Use this data to continuously improve service quality and identify areas for training or process improvement.
  • Data-Driven Insights & Continuous Improvement :

    • CX Data Analysis : Leverage data from CRM systems, telephony platforms, and customer satisfaction tools to track and analyze customer behaviour, service trends, and satisfaction levels. Use these insights to inform decision-making and drive continuous improvement in service quality.

  • CX Reporting and Dashboards : Develop and maintain dashboards and reports that track key customer experience metrics, such as CSAT, NPS, and call handling times. Utilize these reports to identify trends, monitor performance, and drive data-driven decisions. Ensure that all systems (CRM, telephony, and satisfaction tools) are aligned and contributing to a unified data set.
  • Service Culture & Team Development :

    • Build a Customer-First Culture : Foster a service culture that reflects the refreshed brand promise. Provide leadership and training to ensure all customer-facing employees—across digital, in-person, and telephonic channels—are aligned with the customer experience vision and equipped to deliver exceptional service.

  • Training and Coaching : Design training programs that empower staff to make the most of Customer experience platforms like Salesforce, Zendesk, and Twilio, as well as key service principles such as active listening, problem-solving, and empathy. Use feedback from CSAT and NPS to continuously enhance training programs and drive service excellence.
  • Collaboration with Marketing and Operational Teams :

    • Align CX with Marketing Goals : Work closely with marketing and branding teams to ensure that customer experience initiatives align with the Hub's brand strategy and customer engagement goals. Ensure that the Customer 360 data platform informs marketing campaigns, loyalty programs, and customer engagement efforts.

  • Cross-Functional Collaboration : Collaborate with other departments, including IT, events, and operations, to ensure a seamless integration of customer service systems with the broader organizational objectives. Ensure that customer experience strategies are consistently applied across all touchpoints.

    • Key Requirements :

  • Education & Experience :

    • Minimum of 8-10 years of experience in customer experience leadership, with at least 5 years managing large, multi-channel customer service operations and experience in service culture and excellence playbooks and delivery.

  • Strong expertise in integrating CRM platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics) with telephony systems (e.g., Twilio, Amazon Connect, Cisco) and customer service management tools (Zendesk, ServiceNow etc.).
  • Proven experience building and implementing Customer 360 data platforms that integrate customer touchpoints across digital, voice, and in-person channels.
  • A degree in Business, Marketing, Hospitality, Sports Management, or a related field.
  • Deep understanding of telephony systems (e.g., Twilio, Amazon Connect, Cisco) and their integration with CRM tools and customer service platforms.
  • Strong analytical and data-driven approach to measuring and improving customer experience through CSAT, NPS, and other satisfaction tools.
  • Excellent leadership skills, with a focus on creating a customer-first culture, building cross-functional collaboration, and driving operational excellence across multiple channels.
  • Expertise in customer service management tools, including Salesforce Service Cloud, Zendesk, ServiceNow, and Microsoft Dynamics.
  • Strategic & Operational Expertise :

    • Experience in building and optimizing omnichannel customer service strategies, integrating digital, mobile, telephony, and in-person touchpoints into a cohesive experience.

  • Ability to drive process improvements and service quality enhancements using advanced customer service technology.

    • Information :

  • If you are facing issues submitting your application through LinkedIn, please email us your resume at [email protected] with the job title. Only shortlisted candidates will be notified.
  • The level of appointment will depend on the qualifications and experience of the candidate.
  • For more information on Kallang Alive Sport Management, refer to www.sportshub.com.sg.

    • Seniority level : Director

    Employment type : Full-time

    Job function : Customer Service

    Industries : Spectator Sports and Hospitality

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